Shelter Movers - Move Coordinator

Volunteer MBC; Golden Horseshoe; Remote; CAD 60,000 - 80,000; Full time

Job summary

Join a leading organization dedicated to helping families escape violence as a Move Coordinator. This role involves planning and coordinating moves for individuals fleeing abuse, requiring strong communication and problem-solving skills. You'll have the opportunity to make a significant impact while gaining valuable experience in social services.

Benefits

Training Opportunities

Personalized Reference Letter after 6 months

Qualifications

• Must have reliable access to wifi, email, and phone.
• Experience or strong interest in social services and GBV sector is an asset.

Responsibilities

• Coordinate move logistics including vehicle reservations and scheduling.
• Provide on-call support during moves and communicate with clients.

Skills

Communication

Problem Solving

Organizational Skills

Empathy

Active Listening

Tools

Google Drive

Zoom

Job description

Shelter Movers provides moving and storage services at no cost to individuals and families fleeing abuse. We are the only service of this kind in Canada, and our volunteers are no less exceptional. Every year, in collaboration with community partners, our volunteer teams contribute over 15,000 hours to support people transitioning to lives free of violence and abuse.Currently, in Peel Region , Toronto, and York Region, we are moving an average of 40 families a month. We are looking for compassionate people to join our dynamic, dedicated volunteer team.

Description

The Organization

Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence.

Volunteering at Shelter Movers means contributing to a mission that will make a meaningful impact on families experiencing abuse and supporting survivors as they transition to a life free of violence. It also means playing a role in ending gender-based violence. We are growing and looking to add caring, compassionate, and dependable people to our team.

The Role

Move Coordinators arean integral part of the Operations team, planning and coordinating all details of a move as well as providing on-call support on the day of a move. The Move Coordinator corresponds with the client, ensures volunteer teams are prepared, and that the move goes smoothly, including responding to and problem-solving unforeseen challenges on the day of the move. Move Coordination Supervisorsand the Operations Manager will provide ongoing support to Move Coordinators throughout the coordination process.

Responsibilities and Accountabilities

• Reach out to the client over the phone within 24 hours of being assigned the move to confirm all details, explain next steps and address any questions / concerns from the client
• Communicate with the Move Coordination Supervisors to recruit an appropriate team of volunteers
• Coordinate move logistics, including (but not limited to) vehicle reservations, storage arrangements, and scheduling of private security or police
• Complete a customized itinerary for the move (using a provided template)
• Be on callthroughout the duration of the move to support the Lead Mover with any unexpected challenges.
• Report back to the Move Coordination Supervisor(s) after each move to debrief
• Use patience, empathy, and active listening skills in all interactions with clients and volunteers
• Have regular check-ins with your Move Coordination Supervisor(s)
• Follow the processes and procedures detailed in the Move Coordination Manual

The role of a Move Coordinator is not performed in a single or continuous shift, rather moves are assigned to you, and then planning takes 6-8 hours over the course of a few days up to a week.

Move Coordinators must also be available remotely during the move to provide on-call support. Moves usually take place during the hours of 9 AM - 4 PM, and average 6 - 8 hours long.

This is a primarily remote position; although Move Coordinators are required to participate in moves as a Mover / Driver as a part of their initial training process

We ask for a long-term commitment in this role (6+ months) due to the amount of time and effort it takes to train a Move Coordinator

• You’ll have the opportunity to make a positive impact helping women and children transition away from violence / abuse.
• You’ll gain experience in the operations of a social service agency, including service coordination and direct client interaction.
• You’ll receive training in preparation for your role, and have access to ongoing training opportunities.
• You’ll work with a great team of passionate volunteers and supporters.
• After 3 months of satisfactory service, a confirmation of volunteering can be provided; After 6 months, we'd be happy to provide a personalized reference letter.

Qualifications

Skills and Qualifications

• Reliable access to wifi, email and phone
• Comfort in using technology such as Google Drive, Zoom, etc.
• Strong verbal and written communication skills
• Comfort talking on the phone with clients and volunteers
• Ability to remain calm during potentially stressful situations
• Patience, empathy, and active listening skills
• Attention to detail, strong organizational skills, and reliable work habits
• Ability to demonstrate strong problem-solving and decision-making skills; Flexible and able to adapt to change
• Ability to maintain confidentiality and be trauma-informed
• Experience working with individuals from diverse backgrounds
• Experience or strong interest in social services and the Gender-Based Violence (GBV) sector is an asset.
• Project management, event planning, and / or customer service experience is an asset

Qualifications

Skills and Qualifications

• Reliable access to wifi, email and phone
• Comfort in using technology such as Google Drive, Zoom, etc.
• Strong verbal and written communication skills
• Comfort talking on the phone with clients and volunteers
• Ability to remain calm during potentially stressful situations
• Patience, empathy, and active listening skills
• Attention to detail, strong organizational skills, and reliable work habits
• Ability to demonstrate strong problem-solving and decision-making skills; Flexible and able to adapt to change
• Ability to maintain confidentiality and be trauma-informed
• Experience working with individuals from diverse backgrounds
• Experience or strong interest in social services and the Gender-Based Violence (GBV) sector is an asset.
• Project management, event planning, and / or customer service experience is an asset

Min Age : 18

Max Age : 99

Police Check : Required

Resume : Required

Driver's Licence : Not required

Proof of Vaccination : Not required

Time Commitment

This is a Long Term (More than 6 months) commitment

Shifts are available Anytime

The role of a Move Coordinator is not performed in a single or continuous shift, rather moves are assigned to you, and then planning takes 6-8 hours over the course of a few days up to a week.

Move Coordinators must also be available remotely during the move to provide on-call support. Moves usually take place during the hours of 9 AM - 4 PM, and average 6 - 8 hours long.

This is a primarily remote position; although Move Coordinators are required to participate in moves as a Mover / Driver as a part of their initial training process

We ask for a long-term commitment in this role (6+ months) due to the amount of time and effort it takes to train a Move Coordinator

Training

Volunteers are required to complete AODA Training and attend a virtual trauma-informed orientation. Participation in a minimum of 2 moves as a Mover / Driver is also required as a part of the initial training process. Role-specific training will be provided to the successful candidate.

More Details

Areas of Interest : Crisis, Distress & Emergency Response, Customer Service, Information & Referral Services, Settlement & Integration, Program Coordination, Shelters, Volunteer Coordination

Accessibility : Unknown, Fully Accessible Workplace

Ideal for : Individuals, Co-op Placements, Newcomers, Older Adults

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