Kamloops Guest Experience Specialist (Seasonal Part Time - June to October 2025)

Rocky Mountaineer; Kamloops; On-site; CAD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a Guest Experience Specialist to create memorable moments for guests. In this role, you will be the primary contact for visitors at various locations, ensuring smooth check-ins and transfers while maintaining a welcoming environment. Your ability to handle guest inquiries with care and efficiency will be key to enhancing their experience. This position offers a supportive and inclusive work environment, with opportunities for growth and seasonal wage increases. If you are passionate about customer service and enjoy working in a dynamic setting, this is the perfect opportunity for you.

Benefits

Health Care Spending Account

Discounts on rail tickets

Two annual complimentary rail passes

Seasonal wage increases

Work shoes reimbursement

Partnership discounts

Growth opportunities

Inclusive team environment

Qualifications

• Experience in tourism, hospitality, or customer service is an asset.
• Valid driver's license is preferred.

Responsibilities

• Welcome and care for guests, assisting with check-in and luggage.
• Promote a safe and positive work environment for the team.
• Follow safety standards and report incidents promptly.

Skills

Verbal and written communication skills

Public speaking

Time management

Multitasking

Organizational skills

Professional work ethic

Calm under pressure

Adaptability to new technologies

Education

Valid AB or BC Driver’s License

Second language

Job description

Purpose

Rocky Mountaineer (RM) is the world’s largest privately-owned luxury passenger rail service. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We foster a respectful, honest, and diverse work environment that values talent and development.

Role Overview

As a Guest Experience Specialist (GES), you will create memorable experiences for our guests. You will serve as the primary contact for questions and assistance at our Stations, Guest Centres, and other destinations, providing essential services such as Motor Coach Transfers, Check-In, and local advice.

Safety Notice

This position is Safety Sensitive, requiring access to railway areas. The GES is part of the Destinations Guest Operations team, responsible for safety of colleagues, guests, the public, property, and the environment.

Key Responsibilities

1. Guest Experience:
   • Welcome and care for guests, sharing expertise and passion.
   • Assist with check-in, boarding passes, luggage tags, and hotel keys.
   • Ensure seamless transfers, guiding guests and providing announcements.
   • Address guest concerns with care and efficiency.
   • Support guests with special requirements for a comfortable journey.
   • Handle luggage safely.
   • Maintain cleanliness and welcoming environment at stations and guest centres.
2. Leadership and Engagement:
   • Promote a safe, respectful, and positive work environment.
   • Support team motivation and collaboration.
   • Recommend improvements for guest experience.
3. Safety and Security:
   • Follow safety standards and emergency procedures.
   • Report incidents promptly and support investigations.

Qualifications

Education and Knowledge

• Valid AB or BC Driver’s License with a safe driving record (asset).
• Second language (asset).

Experience

• Experience in tourism, hospitality, or customer service (asset).

Skills

• Strong verbal and written communication skills, confident with public speaking and microphones.
• Excellent time management, multitasking, and organizational skills.
• Ability to work independently and in a team, with a professional work ethic.
• Calm and consistent in handling difficult situations.
• Adaptable to new technologies and committed to guest service.

Work Environment

• Exposure to railway operations.
• Early mornings, evenings, weekends, and split shifts; possible overtime.
• Ability to lift up to 50 pounds.
• Outdoor work in various weather conditions.
• Legally authorized to work in Canada through the season.

Perks and Benefits

• Health Care Spending Account (starting at $300).
• Discounts on rail tickets and packages for friends and family.
• Two annual complimentary rail passes (from second season).
• Seasonal wage increases.
• Work shoes reimbursement.
• Partnership discounts via Perkopolis.
• Growth opportunities.
• Inclusive and fun team environment.

Compensation

Hourly wage: $21.80/hour

Equal Opportunity Statement

Rocky Mountaineer is committed to diversity and inclusion. We support accommodations during the application and employment process. Please opt-in for text updates when applying.

This description is not exhaustive; duties and responsibilities may change as needed.