Agent de centre d'appel (français / anglais) - Call Center Agent (English / French)- Hybrid (VC)

Bill Gosling Outsourcing; London; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking Bilingual Call Center Agents to join their dynamic team. This role offers a unique opportunity to work in a hybrid environment, engaging with customers in both French and English. You will be responsible for resolving inquiries, negotiating terms, and providing exceptional service. With a focus on career growth and a vibrant work culture, this company provides modern facilities and various perks, including health benefits and a fun workplace atmosphere. If you are passionate about helping others and eager to advance your career, this position is perfect for you.

Benefits

Health & Dental Benefits

Casual Dress Code

Onsite gym

Free coffee and tea

Arcade games

Rooftop patio

Adjustable desks

Potential Bonus

Qualifications

• Must be fully fluent in both French and English (written and verbal).
• Enjoy talking to people on the phone and helping others.

Responsibilities

• Review account information and find the best solution for customers.
• Engage with customers on all communication channels.
• Champion company core values and assist with various duties.

Skills

Fluent in French

Fluent in English

Customer service skills

Empathy

Active listening

Job description

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

Amazing opportunities don't just happen!

Vision, strategy and innovation come to life through execution.

Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.

We are currently hiring Bilingual (French / English) Call Center Agents to add to our Team.

Full Time Opportunities

Hybrid work environment (minimum of 1 day per week in office)

Equipment will be provided by us

Fluent in French & English

• First Day of orientation will be onsite

WHAT YOU WILL DO

• Review account status / information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.
• Negotiate payment terms / arrangements if applicable.
• Review account status / information thoroughly to understand the customer’s inquiry / need.
• Respond to inquiry / need and decide upon the most appropriate solution, if applicable.
• Recommend appropriate solutions, products and / or alternative options to resolve customer inquiry / need, if applicable.
• Overcome consumer objections; refer complaints immediately to the appropriate MC / TL / relevant department.
• Engage with customers on all inbound / outbound calls, emails, and other channels of communication applicable and / or supports to update customer’s account information.
• Champion company core values and other company programs.
• Other duties as assigned.

WHY WORK WITH US

• Salary starting at $21.00 / hour + Potential Bonus (if applicable)
• Health & Dental Benefits available after an initial waiting period
• Casual Dress Code
• Amazing work culture where you can learn and grow
• Full Time – Various shifts including afternoons, evenings, and weekends
• Hybrid work environment (minimum one day per week in office, as per client requirements)
• Refurbished historical building across from Budweiser Gardens
• Close to Covent Garden Market
• Free coffee, tea, hot chocolate and lattes in our kitchen
• Enjoy the onsite gym
• Play in the arcade or check out the downtown views from our rooftop patio
• Public transit stops steps from our door
• Desks that adjust to standing

ABOUT YOU

• You must be fully fluent in both French and English (written and verbal)
• You enjoy talking to people on the phone
• You are empathetic, a good listener, and want to help others
• You have a desire to grow and drive your career forward

WHO ARE WE

Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.

We provide career opportunities in Customer Service and Sales, with various shifts and full time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace which promotes both personal and professional growth.