RISE Case Specialist – Arabic Speaking

DIVERSEcity Community Resources Society; Surrey; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking community organization dedicated to supporting newcomers in Surrey. As a RISE Case Specialist, you will provide culturally competent and trauma-informed support to high-needs clients, helping them navigate their settlement journey. This role involves conducting needs assessments, offering life skills training, and connecting clients to essential resources. With a focus on fostering independence, you will play a crucial role in empowering individuals and families over 12-18 months. If you're passionate about making a difference in the lives of vulnerable populations, this is the perfect opportunity for you.

Benefits

Flexible Schedule

Training and Equipment Provided

Diversity and Inclusion Initiatives

Qualifications

• Minimum 1 year experience with vulnerable refugee populations.
• Proficiency in English and Arabic at a professional level.

Responsibilities

• Conduct outreach for client referrals and manage client intake.
• Provide emotional support and crisis intervention as needed.
• Connect clients to community resources and facilitate integration.

Skills

Cultural Competence

Trauma-Informed Care

Needs Assessment

Crisis Intervention

Bilingual (English and Arabic)

Problem-Solving

Life Skills Training

Education

Bachelor’s Degree in Human/Social Services

Tools

Office Software

Job description

Job Title: RISE Case Specialist – Arabic Speaking

Status: Regular, Fulltime (Union position)

Schedule: Monday - Friday (9am - 4:30pm)

Hours: 35 hours/week

Wage: $29.17 - $33.49/hour (Starting at $29.17/hr)

Grid: 12

Start Date: ASAP

End Date: March 31, 2028

Posting Date: May 7, 2025

Closing Date: Open Until Filled

Please note that internal applicants must apply by May 13, 2025. Internal applications received after this date will not be considered as internal, and seniority will not apply. The position will remain open until filled.

Opportunity

We are recruiting a RISE Case Specialist Arabic Speaking to join the Refugee & Immigrant Specialized Experience (RISE) program. The role involves providing 1:1 culturally competent, GBA+ & trauma-informed navigation and coordination support for high-needs clients in Surrey and Delta communities, aiming to address their needs, strengthen personal capacity, and foster independence over 12-18 months until graduation from the program.

The RCS will conduct eligibility assessments, provide system navigation, cultural brokerage, skills-building sessions, targeted referrals, and support bridging clients to community services, including accompaniment to appointments.

Key Responsibilities

1. Conduct outreach for client referrals, including collaboration with IRCC RAP;
2. Respond to referrals with program eligibility and service information;
3. Manage client intake, needs assessments, and settlement planning;
4. Assess client needs, assets, and capacities through interviews;
5. Plan and conduct life skills training and support;
6. Develop and implement group services and workshops;
7. Provide in-home and community support, facilitate family communication, and assist with integration;
8. Connect clients to community resources with cultural and language support;
9. Offer emotional support, crisis intervention, and cultural brokerage;
10. Identify issues like depression, family violence, substance abuse, and refer to appropriate services;
11. Provide crisis counselling as needed;
12. Develop holistic service plans;
13. Participate in case management meetings for complex cases;
14. Maintain client records and produce reports per policies;
15. Coordinate with community service providers and professionals;
16. Accompany clients to meetings and appointments;
17. Adhere to agency policies and standards.

Qualifications

• Bachelor’s Degree in human/social services or related field;
• Minimum 1 year recent experience with vulnerable refugee populations or equivalent education and experience;
• Proficiency in English and Arabic (reading, writing, speaking) at a professional level;
• Experience in needs assessments and holistic service planning;
• Ability to maintain professional boundaries;
• Knowledge of refugee experiences, settlement issues, and local community resources;
• Ability to work independently and problem-solve effectively;
• Proficiency with office software and equipment;
• Valid Class 5 Driver’s license and access to a vehicle;
• Flexible schedule availability.

A Criminal Record Check is required.

Note: Current staff on the recall list are subject to collective agreement provisions regarding internal applications.

Application Process

Upload your resume and cover letter separately. Complete the required questionnaire during application. For more opportunities, visit www.dcrs.ca/work-with-us/.

Additional Information

This position is based in Surrey, combining remote and in-person services. Safety procedures are in place; see our safety plan.

Selected candidates will receive training and equipment to ensure safety.

DIVERSEcity values diversity and encourages applications from all backgrounds. Accommodations are available upon request at [e-mail].

About DIVERSEcity

We are a community organization supporting newcomers for over 45 years, providing services in employment, language, housing, family challenges, mental health, and healthcare. Learn more at our website.

We thank all applicants; only those selected for interviews will be contacted.