Guest Services Manager - Seasonal

JRoss Recruiters; Sicamous; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic individual to oversee guest services in a stunning outdoor setting. This role involves managing day-to-day operations, promoting tourism packages, and ensuring exceptional guest experiences. You'll collaborate with local partners and lead a seasonal team, all while enjoying the breathtaking beauty of British Columbia. If you have a passion for hospitality and the outdoors, this opportunity offers a chance to make a significant impact in the community and support local tourism. Join a company committed to creating authentic resort experiences and be part of an expanding network across Canada.

Qualifications

• Prior experience in hospitality, resort, campground, or tourism operations.
• Leadership and team management experience, especially during peak season.

Responsibilities

• Oversee day-to-day guest services operations including check-ins and site assignments.
• Promote and coordinate tourism and adventure packages.

Skills

Hospitality Operations

Sales Abilities

Communication Skills

Leadership

Problem-Solving

Education

Experience in Hospitality or Tourism

Job description

Oversee day-to-day guest services operations including check-ins, site assignments, and general hospitality.

Promote, sell, and coordinate tourism and adventure packages (e.g., boating, hiking, tours, local attractions).

Collaborate with local tourism operators and community partners.

Provide friendly, solutions-focused guest support throughout their stay.

Hire, train, and manage seasonal guest services staff.

Maintain high standards for cleanliness, presentation, and safety.

Assist with light maintenance and grounds upkeep as needed.

Requirements

Prior experience in hospitality, resort, campground, or tourism operations.

Strong communication, service, and sales abilities—comfortable promoting local experiences and packages.

Passion for creating unforgettable guest experiences through local tourism connections.

Familiarity with camping/RV lifestyle and the outdoor travel market.

Basic handyman skills and a hands-on approach to problem-solving.

Leadership and team management experience, especially during peak season.

Corporate Culture

Live and work in the heart of Shuswap and Mara Lakes, BC’s outdoor playground.

Be part of a company committed to creating authentic resort experiences that connect people with nature and community.

Play a key role in supporting local tourism and small businesses.

Opportunities for future growth as their resort network continues to expand across Canada.

Apply now and help showcase the best of Sicamous while delivering unforgettable guest experiences in the great Canadian outdoors.