Manager, Strategic Partnerships - Lounge Optimization

Plaza Premium Group; Toronto; On-site; CAD 132,000 - 161,000; Full time

Job summary

Plaza Premium Group is seeking a Manager for Third-Party Lounges & Partnerships in Toronto. This role involves managing relationships with lounge partners, ensuring service quality, and supporting commercial negotiations. Ideal candidates will have a Bachelor’s degree and over 5 years of relevant experience in hospitality or vendor management.

Qualifications

• 5+ years of experience in partnerships, vendor management, or hospitality operations.
• Strong understanding of the airport lounge or travel services landscape.
• Willingness to travel for partner visits, audits, or market evaluations.

Responsibilities

• Manage third-party lounge partners, ensuring service excellence and operational standards.
• Support commercial negotiations and track partner performance KPIs.
• Conduct audits and provide feedback for service improvements.

Skills

Relationship-building

Negotiation

Problem-solving

Data analysis

Education

Bachelor’s degree in hospitality, Business, Travel Management, or a related field

Job description

This range is provided by Plaza Premium Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$132,934.00 / yr - CA$160,920.00 / yr

Direct message the job poster from Plaza Premium Group

Manager, Talent Acquisition | North America

Manager, Third Party Lounges & Partnerships /

Toronto, Canada

Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on board!

Position Summary :

The Manager, Third-Party Lounges & Partnerships manages Plaza Premium Group’s network of third-party lounges in North America (US and Canada). This role ensures that external lounge partners deliver on service excellence, operational standards, and commercial expectations. The candidate will work closely with internal teams and external partners to expand, maintain, and optimize the third-party lounge portfolio across key airport locations.

Key Responsibilities :

Partnership & Network Management

• Act as the primary liaison for third-party lounge partners, overseeing daily relationship management and issue resolution.
• Support onboarding of new partner lounges, including due diligence, contract finalization, and systems integration.
• Monitor service quality, brand alignment, and operational performance across the 3PL network.

Commercial Oversight

• Support commercial negotiations, pricing agreements, and renewals with lounge operators.
• Collaborate with the finance and legal teams to ensure contracts reflect service commitments and protect company interests.
• Track and report on revenue, utilization rates, and partner performance KPIs.

Service Excellence & Compliance

• Conduct regular audits, site visits (where applicable), and partner evaluations to ensure compliance with agreed service levels and guest experience standards.
• Provide feedback and guidance to partners on service improvements, customer complaints, and operational efficiency.

Cross-Functional Collaboration

• Work with product, tech, and marketing teams to ensure accurate lounge listings, guest communications, and booking functionality.
• Align with customer experience teams on issue escalation processes, service feedback, and brand consistency.

Market Development & Expansion

• Identify new opportunities in underserved markets or strategic locations.
• Third-party lounges
• Lounge alternative or dining options, as applicable
• Support the expansion of the 3PL network to meet guest demand and strengthen the company's airport hospitality footprint.

Qualifications & Experience :

• Bachelor’s degree in hospitality, Business, Travel Management, or a related field.
• 5+ years of experience in partnerships, vendor management, account management, or hospitality operations.
• Strong understanding of the airport lounge or travel services landscape.
• Excellent relationship-building, negotiation, and problem-solving skills.
• Proficient in data analysis and reporting tools; able to derive insights from partner performance data.
• Willingness to travel for partner visits, audits, or market evaluations.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Business Development, Project Management, and Sales

Hospitality and Airlines and Aviation

Referrals increase your chances of interviewing at Plaza Premium Group by 2x

Sign in to set job alerts for “Manager Strategic Partnerships” roles.

Sr Business Development Manager, Canada Fashion

Manager, Business Development & Partnership

Senior Manager, Business Development, Strategic Partnerships

Business Development (BD) Enablement Manager

Senior Market Strategy and Partnerships Manager

Business Development Manager, Offline Marketing

Strategic Referral Partnerships - Vice President

Senior Manager, Commercial & Business Development

Director, Business Development (Manager Sales) SMB

Customer Success Mgr, Canada Strategic Account Services

Senior Market Strategy and Partnerships Manager - Museums

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search