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Assistant Manager - Midas

Leeds West Groups

Post Road

On-site

CAD 40,000 - 80,000

Full time

30+ days ago

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Job summary

An established industry player is seeking an Assistant Store Manager to lead daily operations in a fast-paced automotive environment. This role involves overseeing staff, ensuring exceptional customer service, and driving business growth. You will collaborate with management to implement strategies that enhance customer retention and optimize performance. If you have a passion for the automotive industry and strong leadership skills, this is a fantastic opportunity to make a significant impact while working in a dynamic and supportive environment. Join a team that values integrity and excellence in service!

Benefits

Health, dental, and vision insurance

Flexible and health savings account options

Retirement savings plan

Voluntary life and disability insurance plans

Paid time off and holidays

Pay incentive programs

Performance awards

Professional development opportunities

Employee discounts on automotive services

Qualifications

Minimum of three years related experience required.
Active driver's license and clean driving record needed.

Responsibilities

Assist Store Manager in daily operations and customer satisfaction.
Oversee inventory management and ensure compliance with standards.

Skills

Leadership Skills

Customer Service

Business Management

Analytical Skills

Problem-Solving

Education

High School Diploma

Bachelor's Degree in Business Management

CT Midas Fairfield - 4102, 925 Post Rd, Fairfield, Connecticut, United States of America Req #621

Friday, January 3, 2025

Summary

An Assistant Store Manager exemplifies professional integrity, strong leadership skills, business acumen, knowledge of automotive industry practices and procedures, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while supporting the management of daily business operations. An Assistant Store Manager must exercise discretion and independent judgment with respect to matters that significantly impact business operations.

Essential Functions, Duties, and Responsibilities

Assist the Store Manager in overseeing daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards.
Assist in analyzing and monitoring key performance indicators (KPIs) to track shop performance and identify areas for improvement.
Assist in developing and implementing strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals.
Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications, including achieving high call conversion rates, correctly applying sales promotions and discounts, promoting financing options, ensuring quality repair services, conducting post-service follow-ups, obtaining positive customer reviews, and effectively resolving customer concerns and complaints promptly.
Assist with overseeing, analyzing, managing, and controlling inventory levels, inventory shrinkages, business costs, and expenses, responsible use of P-Card, payroll management, injury, and damage claims, and more to support business objectives and meet budget targets.
Act as a key holder for the facility and successfully fulfill opening and closing procedures, including nightly deposits, system close-out procedures, responding to alarms and security concerns after hours, and more.
Assist in analyzing, reducing, and minimizing workplace safety concerns, injuries, and damages through training, enforcement, and team compliance with OSHA and company safety policies, procedures, and industry best practices.
Ensure test drives are conducted correctly and in accordance with company policy, procedures, safety best practices, and traffic laws.
Ensure that store employees maintain a clean, organized, and safe work environment in accordance with company policies and OSHA regulations.
Stay current on industry trends, technology advancements, and regulatory changes affecting automotive repair and safety.
Collaborate with the Store Manager and senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more.
Perform other duties as assigned.

Supervisory Responsibilities

Assist the Store Manager to direct, train, develop, mentor, support, evaluate, and effectively discipline employees to ensure high-quality workmanship, customer satisfaction, and workplace culture.
Participate in and provide recommendations for the hiring, firing, advancement, promotion, or any other change of status of other employees.
Support the Store Manager in fostering a strong, inclusive, and cohesive team environment and culture to effectively value and develop employees, exceed business goals, and provide legendary customer service.
Implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programs through conducting team meetings, training, audits, and more.
Assist in managing the workflow, quality of work, and work schedules for all employees.
Act and operate as the Store Manager in the absence of the Store Manager (regular days off, PTO, etc.).

Required Education, Credentials, and Experience

Minimum age requirement of eighteen years.
An active and unrestricted driver’s license is required.
A high school diploma or equivalent is required; a bachelor’s degree in business management or a related field is a plus.
A minimum of three years of related experience is required.
A minimum of three years of managerial experience is preferred.
Must be legally authorized to work within the United States while employed by Leeds West Groups.
Successful completion of background check.
Successful completion of a Motor Vehicle Records (MVR) check and ability to maintain a clean driving record.

Workplace Culture, Conduct, and Expectations

In support of a positive, professional, safe workplace culture and environment, we adhere to a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination in accordance with our company policies and employment laws, as applicable. Additionally, employees are expected to conduct themselves positively, respectfully, ethically, and professionally.

This job operates in a fast-paced automotive retail and repair environment where employees are regularly exposed to indoor and outdoor climates and changing temperatures, automotive tools, equipment, fluids, and chemicals. The proper enforcement and use of Personal Protective Equipment (PPE), adherence to uniform standards, and compliance with OSHA safe workplace standards are required.

Physical Demands

This position requires physical strength, agility, dexterity, and endurance to successfully perform the essential job functions in a demanding and dynamic environment.

This position requires frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and other repetitive motions; frequent lifting and carrying heavy parts and equipment weighing up to 50 pounds or more; physical endurance to work long hours in a fast-paced environment, often under tight deadlines; precise hand-eye coordination and manual dexterity; and adequate vision, hearing, and speaking abilities.

Position Type/Expected Hours of Work

This full-time, hourly non-exempt, onsite position requires at least 50 hours of work per week. Business operations are Monday through Saturday and Sunday at various locations. Hours of operation and days of work may vary by location, business needs, and work schedules. This position regularly requires long hours and frequent weekend work.

Travel

This position requires up to 100% travel between local stores. Overnight travel requirements are less than 5% unless on a particular assignment. Travel and mileage reimbursements may apply, subject to Company policy.

Leeds West Groups provides equal employment opportunities to all employees and employment applicants without regard to race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity and expression, age, ancestry, citizenship, physical or mental disability, genetic information, marital status, veteran status, or any other classification protected by applicable local, state, or federal laws.

Leeds West Groups meets all its obligations under the Americans with Disabilities Act and state and local disabilities laws. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their jobs. For questions about the reasonable accommodations process or to request a reasonable accommodation, please contact Human Resources.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.