Bilingual Software Specialist (French / English)

COSTAR Computer Systems; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the software industry is seeking a full-time Bilingual Application Specialist. You will implement and support software solutions while providing exceptional customer service. This role offers an opportunity for career growth within a supportive team environment, along with a full benefits package.

Benefits

Opportunity for career growth

Fun and engaging culture

Job security

Supportive senior managers

Qualifications

• Strong analytical and troubleshooting skills.
• Bilingual communication in French and English.

Responsibilities

• Implement, configure, troubleshoot, and teach the software.
• Handle daily calls/emails from customers regarding software questions.
• Gather customer feedback for software improvements.

Skills

Analytical Skills

Communication

Client-oriented Focus

Detail-oriented

Tools

Word

Excel

Job description

You can communicate in French / English and enjoy helping others, we want to hear from you!

COSTAR Computer Systems is currently seeking a full-time Bilingual Application Specialist to join our Team. Our support team is recognized in the industry for the exceptional customer service we offer. Our team is growing and this is your chance to be part of it. We offer a full benefits package (medical, dental, vision and RRSP) along with in house training to help you be the best in the profession.

Job Overview :

As a Bilingual Application Specialist, you will implement, configure, troubleshoot and teach the software. COSTAR regularly release new version that include some of our customers suggestions; your responsibilities will include gathering customer feedback to suggest new feature and improvement to the management team.

Responsibilities :

You will be handling daily calls / emails from customers dealing with “how to” questions about the software and will work in collaboration with the support team to find creative solutions to customer requests.

Assist customers with their software issues by providing accurate information and finding solutions to their problems in a pleasant, caring and professional manner.

Download, install & explain software updates to customers in an efficient manner.

Troubleshoot / Escalation of technical and / or functional problems in the software and with integration to 3rd party products.

Learn new features through training, internal documentation and testing.

Provide administration support.

Requirements :

Strong analytical / troubleshooting skills, initiative, good judgment, and the ability to establish and maintain effective working relationships

Strong Verbal / written communication skills in French and English.

Positive attitude toward changes and ability to learn quickly in an evolving environment

Client-oriented focus and excellent people skills a must

Detailed oriented.

Knowledge of Word / Excel.

Understanding of accounting principals & computer terminology.(An accounting designation is not required)

Knowledge of Windows operating systems and networking would be an asset but is not required.

Benefits :

• Opportunity for career growth
• Fun and engaging culture with many long term employees
• Challenging career
• Job security
• Supportive senior managers

Company Description

COSTAR Computer Systems is the developer of the “COSTAR Shop Management” and “COSTAR Wholesale Distribution” Software. We sell our products from coast to coast in Canada, Australia and New Zealand. Our Bilingual Software includes Point of Sale, Inventory, Customer History, Accounts Payable, Accounts Receivable, Online ordering, Web Appointment, Technician App, General Ledger and more. COSTAR is servicing a large and very loyal customer base in the Automotive after market and Tire Industries. Costar will be celebrating it's 50th year in 2025

Company Description

COSTAR Computer Systems is the developer of the “COSTAR Shop Management” and “COSTAR Wholesale Distribution” Software. We sell our products from coast to coast in Canada, Australia and New Zealand. Our Bilingual Software includes Point of Sale, Inventory, Customer History, Accounts Payable, Accounts Receivable, Online ordering, Web Appointment, Technician App, General Ledger and more. COSTAR is servicing a large and very loyal customer base in the Automotive after market and Tire Industries. Costar will be celebrating it's 50th year in 2025

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