Workforce Planner 1- EN

Global Excel Management Inc.; Sherbrooke; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading company in Sherbrooke is seeking a Workforce Planner to support Contact Center teams through effective service level management and workforce scheduling. The ideal candidate will possess strong multitasking abilities and excellent communication skills in both French and English. Join a dynamic and friendly environment that values personal and professional growth, offering competitive benefits and opportunities for advancement.

Benefits

Competitive vacation package

Comprehensive health benefits

On-site gym

Opportunities for advancement

Qualifications

• Minimum 1 year as a workforce planner.
• Excellent written and verbal communication skills in French and English.

Responsibilities

• Data entry for payment purposes.
• Forecast scheduling for all teams.
• Analyze and update various reports.

Skills

Communication

Multitasking

Detail-oriented

Education

College diploma

Tools

NICE software

MS Office

Excel

Job description

Job Description

Are you a multitasker? Are you interested in working in a multilingual, dynamic, and friendly environment that encourages personal and professional development? We would love to meet you!

As a Workforce Planner, you’ll support all Contact Center teams across all sites through service level management and workforce scheduling.

What does your typical day look like?

1. Data entry, primarily of hours worked, for payment purposes;
2. Report daily absences and take appropriate action;
3. Forecast scheduling for all teams;
4. Analyze and update various reports.

What skills and experience are we looking for?

1. College diploma or equivalent experience, with a minimum of 1 year as a workforce planner;
2. Excellent Excel skills and working knowledge of MS Office;
3. Working knowledge of NICE software;
4. Excellent written and verbal communication skills in both French and English, with daily use of English especially when working with teams from Windsor, Ontario;
5. Detail-oriented and capable of multitasking;
6. Efficient and reactive in handling situations;
7. Availability to work evenings and weekends when required.

When You Apply

If you require assistance or accommodation during our recruitment process, please notify Human Resources so we can review and consider how to best support your individual needs.

We Offer You

• Competitive vacation package;
• Comprehensive benefits including health (100%), dental, life, and travel insurance, plus a retirement savings plan;
• A flexible, supportive work environment with amenities such as on-call doctors, an on-site Bistro, and more;
• A wellness program including an on-site gym, fitness classes, discounts at local businesses, and health and wellness seminars;
• Opportunities for advancement, professional development, and educational assistance.