Senior Technical Writer to create content for a ServiceNow chatbot implementation.

S.i. Systems; Regina; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Senior Technical Writer to develop content for a ServiceNow chatbot implementation. This role involves creating user-friendly content, managing a comprehensive chatbot database, and collaborating with IT for integration. The ideal candidate will have extensive experience in technical writing and familiarity with chatbot functionalities.

Qualifications

• 8+ years experience as a technical writer.
• 4+ years experience creating content for chatbots.

Responsibilities

• Writing and organizing questions and answers for the chatbot.
• Develop and curate content for the ServiceNow chatbot.
• Collaborate with IT team for chatbot integration.

Skills

Technical Writing

User Experience

Content Development

Tools

ServiceNow

Azure

MS Teams

Job description

Our Public Sector Client is seeking a Senior Technical Writer to create content for a ServiceNow chatbot implementation.

The successful candidate will be developing content and integrating a ServiceNow chatbot / virtual agent, ensuring seamless functionality and user-friendly content.

Full time, % remote

Responsibilities include :

• Writing and organizing questions and answers for the chatbot
• Develop and curate content for the ServiceNow chatbot, including writing questions and corresponding answers.
• Create and manage a comprehensive chatbot database.
• Collaborate with the IT team to ensure smooth integration of the chatbot with various platforms (websites, Azure, MS Teams).
• Provide technical writing expertise to support the overall chatbot / virtual agent development process.
• Utilize knowledge of ServiceNow ITSM solutions to optimize chatbot performance.
• Ability to create clear, concise, and user-friendly content.
• experience developing swim lanes, process flow diagrams of workflow of various processes or tasks

Must Haves :

• 8+ Years experience as a technical writer
• 4+ Years experience creating content for chatbots .
• Familiarity with ServiceNow and its chatbot / virtual agent functionalities.

Nice to Haves :

• Experience with integration tools and methods for platforms like websites, Azure, and MS Teams.
• Understanding of chatbot functionality and user experience (UX) principles.
• Experience with change management and user training for new systems.

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Technical Writer • Regina, Saskatchewan, Canada