OCC System Administrator

CGI; Montreal; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a dynamic team in a forward-thinking company where you will provide crucial on-site support in a 24/7 environment. This role involves monitoring systems, managing incidents, and collaborating with global colleagues across multiple platforms. You will have the opportunity to work with various technologies, including SQL, PHP, and JavaScript, while fostering a culture of teamwork and respect. Your contributions will help improve operational procedures and ensure high service standards. If you're ready to grow your career in a supportive environment that values diversity and inclusion, this position is for you.

Qualifications

• Ability to learn quickly and multitask across various technologies.
• Knowledge of Wintel, UNIX, and networking.

Responsibilities

• Provide first-level support and monitor systems/servers.
• Manage incidents and participate in review meetings.

Skills

French

English

Change Management

Incident Management

JavaScript

Operations Management

Server Management

Education

Computer Science Technology Diploma

Tools

SQL

PHP

UNIX

Tivoli

Job description

Position Description:

Members of the Operation Control Center (OCC) team provide on-site support on a 24x7x365 basis. They are responsible for first-level support, monitoring and following up on systems/servers, and must be vigilant and proactive to prevent or minimize incidents. They own all incidents and requests assigned to them, reacting quickly to resolve issues and restore service. If necessary, they escalate to second-level support to ensure resolution times are met.

They will occasionally collaborate with support L2-3 to resolve technical problems or set up new services, participating in deployments, upgrades, and tests.

Future Duties and Responsibilities:

1. Support an internal website (SQL, PHP, JavaScript programming required).
2. Join a dynamic team supporting multiplatform environments and multiple customers, gaining exposure to various technologies and tools.
3. Collaborate with global colleagues across more than 40 countries.

Additional responsibilities include:

• Server monitoring and first-level support.
• Incident management, including quick investigation, resolution, and escalation.
• Participation in incident review meetings.
• Documentation and ticket management.
• System reboots, patching, VM management, backups, and security management.
• Engagement in problem and change management processes.
• Security console management and operational documentation.
• Representation in meetings and support procedure improvements.

Minimum Qualifications:

• Ability to learn quickly, flexibility, multitasking across various technologies.
• Knowledge of Wintel, UNIX, Tivoli, programming (PHP, SQL, JavaScript), security, and networking.
• Availability for 24/7 shift work, including weekends, with a possible compressed schedule.
• Minimum two-year commitment to the position.
• Education: Computer Science Technology Diploma or equivalent.
• French and English bilingualism.
• Full-time office-based work at 3200 Dickson.
• Ability to obtain SECRET clearance.

Skills required include French, English, Change Management, Incident and Problem Management, JavaScript, Operations and Server Management.

What you can expect from us: Ownership, teamwork, respect, and belonging. We foster a culture where you can reach your full potential, develop solutions, build relationships, and grow your career within a supportive environment that values diversity and inclusion.