Security Analyst- Pool of candidates

Rogers Communications; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

Rogers Communications is seeking a Lawful Access Analyst for a 12-month contract in Montreal. The role involves responding to law enforcement inquiries, supporting public safety, and analyzing records. Ideal candidates will have a background in legal or telecommunications and possess strong communication skills.

Qualifications

• Must be able to obtain and maintain a federal government security clearance.
• Previous experience in a call center or customer service role is an asset.
• Must have been living in Canada for at least 10 years.

Responsibilities

• Respond to law enforcement agency inquiries during emergency circumstances.
• Support 911 PSAPs by facilitating access to customer information.
• Analyze records and prepare reports based on court orders.

Skills

Communication

Customer Service

Attention to Detail

Education

Background in legal, telecommunications, or law enforcement-related programs

Tools

MS Word

Excel

Vision 21

SGI

AS400

Job description

Job Title: Lawful Access Analyst (12 months contract)

We are committed to connecting Canadians through unique partnerships, our world-class network, and content Canadians love. Our innovative team is growing, and we are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and communities. We offer a variety of business units with exciting and meaningful work, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next career step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Position Details

• Contract Duration: 12 months
• Shift Availability: Various shifts including midnight-8am, 4pm-midnight, and 8am-4pm
• Preferred Shift: 12:00 am - 8:00 am

Responsibilities

• Respond to Canadian law enforcement agency inquiries requesting assistance during exigent (emergency) circumstances.
• Answer calls to determine the nature of law enforcement inquiries and the assistance required from Rogers.
• Support 911 Public Safety Answering Points (PSAPs) across Canada by facilitating access to customer information under exigent circumstances.
• Respond to inquiries from law enforcement agencies related to criminal investigations, following departmental procedures.
• Analyze records and prepare reports based on data stored within business systems in response to court orders.
• Manage special projects as assigned.

Qualifications

• Ability to work various shifts including overnight, evenings, weekends, and statutory holidays.
• Applicants with backgrounds in legal, telecommunications, or law enforcement-related programs are encouraged to apply.
• Must be able to obtain and maintain a federal government security clearance.
• Excellent communication and customer service skills.
• Strict attention to detail.
• Must have been living in Canada for at least 10 years.
• Professionalism and ability to maintain confidentiality.
• Previous experience in a call center or customer service role is an asset.
• Knowledge of Rogers technologies is an asset.
• Knowledge of Vision 21, SGI, AS400, MS Word, Excel is preferred.
• Credit and criminal background checks will be conducted for all final candidates.

Additional Information

• Posting Type: Internal and External Candidates Considered
• Hiring Manager: James Ansell
• Salary Grade: 4
• Schedule: [[req_RogersFullPartTime]]
• Shift: Night
• Length of Contract: 12 Months
• Travel Requirements: None
• Bargaining Unit / Union: NON
• Posting Category / Function: Finance & Accounting & Corporate Security

As part of the recruitment process, the selected candidates will be required to successfully complete a background check, including credit and criminal checks.