Customer Service Representative-Remote (Bilingual: French / English)

Employer Industry: Customer Service Outsourcing

Why consider this job opportunity:

1. Salary up to $25 per hour
2. Paid training and performance-based incentives
3. Lucrative employee referral bonus opportunities
4. Comprehensive benefits package including medical, dental, and vision insurance
5. Opportunities for career advancement with 80% of management positions filled internally
6. Supportive and inclusive company culture that celebrates diversity and community engagement

What to Expect (Job Responsibilities):

1. Provide inbound customer support using a call flow guide in the customer's preferred language
2. Help customers resolve basic technical issues
3. Track, document, and retrieve information in databases
4. Maintain broad knowledge of client products and/or services, such as smartphones, tablets, and computers
5. Offer additional products and/or services to enhance customer experience

What is Required (Qualifications):

1. Must speak fluent French and English
2. Minimum of 1 year of customer service experience
3. High school diploma or GED
4. Quiet, distraction-free environment to work from home
5. Strong computer navigation skills and PC knowledge

How to Stand Out (Preferred Qualifications):

1. Familiarity with iOS and/or MacOS, or comparable technology
2. Experience in a fast-paced multi-tasking environment
3. Eagerness to learn new technologies

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