Technical Service Representative, West GTA

CareStream; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in medical technology is seeking a Technical Service Representative in Ontario. This role involves servicing X-Ray equipment, managing customer relationships, and requires technical expertise in biomedical engineering. Candidates should have relevant experience and strong communication skills. A company vehicle and benefits are provided.

Benefits

Annual Incentive Plan

Benefits Package

Company-provided Vehicle

Laptop

Cell Phone

Qualifications

• 2+ years of experience in diagnostic imaging or 4+ years in electronics.
• Ability to understand and apply electronic, mechanical, and networking theories.

Responsibilities

• Support and service X-Ray equipment at customer sites.
• Manage customer relationships and generate service revenue.
• Adhere to regulatory requirements.

Skills

Communication

Technical Vocabulary

PC Competency

Education

Biomedical Engineering Technology Diploma

Electronics Engineering Technician Diploma

Tools

Microsoft Office Suite

Job description

You will support our X-Ray Equipment Service business as a Technical Service Representative based in an assigned area within Ontario. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; and adhere to regulatory requirements.

Position Responsibilities :

1. The Technical Service Representative will support and service Computed Radiography Readers, Digital Radiography X-Ray Rooms, Digital X-Ray retrofit systems, radio fluoroscopy equipment, and other hospital equipment. These may be located in hospitals or imaging centers throughout the Western GTA area.
2. This position involves possible overnight travel and will be based in a home office.
3. A company-provided vehicle, laptop, and cell phone are included. Benefits include an annual incentive plan and a benefits package.
4. Carestream will not consider candidates who require sponsorship for a work-authorized visa.
5. Technical Service Representatives need to live within the territory or within a reasonable commuting distance to the assigned territory.

Required Skills & Education :

1. Biomedical Engineering Technology Diploma, Electronics Engineering Technician Diploma, or an equivalent combination of education and experience.
2. 2+ years of experience in diagnostic imaging or 4+ years in the electronics industry, preferably in a field service environment.
3. Knowledge of computers and networking; PC competency including Microsoft Office Suite products.
4. Ability to understand and apply electronic, mechanical, and networking theories to install, diagnose, and repair equipment, including the use of necessary tools and test equipment.
5. Ability to understand and utilize technical vocabulary to perform tasks according to verbal or written instructions.
6. Excellent communication skills, both written and verbal, with various levels of employees and customers.
7. Must have and maintain a valid driver’s license and a driving record compliant with Fleet Policy.

Desired Skills :

• Experience with X-Ray, complex medical devices, and knowledge of Carestream equipment.

Remote : Hospitals and imaging centers

Physical Requirements :

Frequently lifting, carrying, pushing, or pulling up to 20 pounds. Occasionally lifting or carrying items over 50 pounds.

Carestream is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to any status protected by applicable laws where Carestream operates. In Ontario, this includes, but is not limited to, the Human Rights Code.