Service Deployment Analyst

WILL WORK FROM OTTAWA OFFICE!

About Us

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview

At Thrive, a Service Deployment Analyst will have responsibility for assisting our team of Deployment Engineers in client onboardings and projects centered on infrastructure, messaging and cloud based services. You will provide assistance on project implementation, migrations, upgrades, documentation and other deployment activities including management and maintenance of a build room in Thrive’s Foxborough offices. Thrive is looking to hire individuals who demonstrate technical proficiency as well as the desire to learn from our team of accomplished engineers. A Service Deployment Analyst will work with Deployment Engineers to accomplish complex goals and objectives. Maintaining excellent documentation, communication and troubleshooting skills will be critical for success in this role.

Primary Responsibilities

• Assist with agent deployment and enrollment of end user devices into Thrive services
• Maintain requirements of Deployment Engineering support criteria
• Provide configuration support to deployment engineers
• Management and maintenance of a build room in Thrive’s Foxborough offices
• Assist in transition of completed project work to support team with all the relevant documentation required for long term maintenance
• Demonstrate excellent time management skills to accomplish project tasks

Qualifications

• Bachelor’s Degree, Technical Degree or equivalent work experience
• Knowledge and experience with the following technology / providers
• Microsoft 365
• Microsoft Azure
• Mimecast
• Veeam
• Windows Servers
• Excellent written and oral communication skills
• General networking knowledge
• 2-3 days working within Thrive’s Foxborough offices
• 1-2 years of MSP experience preferred
• Excellent problem solver; able to prioritize and coordinate between multiple projects
• Enthusiastic individual and strong drive with a “can do” attitude
• Self-motivated, has ability to work independently and in a team environment
• Experience troubleshooting network configuration and hardware issues