Client Care Representative

MobileComm, Inc; Montreal; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the IT and Telecom Networking Industry is seeking a customer service professional. The role involves responding to customer requests, maintaining client relationships, and managing inventory. Ideal candidates will have strong problem-solving skills and proficiency in Microsoft Office.

Qualifications

• Minimum of 3 years’ experience in customer service.

Responsibilities

• Respond promptly to customer requests.
• Develop and maintain good client relationships.
• Process customer requests using the CRM tool.

Skills

Attention to detail

Analytical problem-solving

Adaptability

Tools

Microsoft Office

Job description

Explore exciting open positions in the IT and Telecom Networking Industry today.

Responsibilities :

1. Respond promptly, accurately, and professionally to customer requests.
2. Develop and maintain good client relationships while ensuring confidentiality.
3. Collaborate with internal and external teams to meet customer needs.
4. Process customer requests using the CRM tool.
5. Manage and update the inventory system.

Critical Qualifications / Competencies :

1. Pass a clean Bell corporate and Police security background check.
2. Minimum of 3 years’ experience in customer service.
3. Attention to detail.
4. Ability to prioritize and multitask effectively.
5. Strong analytical problem-solving skills.
6. Adaptability to changing priorities in a competitive environment.
7. Self-motivated, autonomous, and accountable.
8. Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).

Additional Information

Please upload your resume to apply.