CLK 09R - Client Service Worker

Government of British Columbia; Prince George; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading public service organization in British Columbia is seeking a Client Service Worker to provide essential support in delivering income and disability assistance. The role involves responding to inquiries and offering administrative help in both in-person and virtual settings. Candidates should have strong client service experience and familiarity with various computer applications. This full-time position is based in Prince George, offering a chance to contribute to a diverse workplace committed to serving the community.

Qualifications

• Experience delivering client service in high-volume environments.
• Experience providing services to clients experiencing poverty, substance use, or mental health issues.

Responsibilities

• Responding to public inquiries regarding income and disability services.
• Providing administrative support to the work unit.

Skills

Client Service

Administrative Support

Communication

Education

Secondary school graduation or equivalent

Tools

MS Word

Outlook

Excel

Job description

The Team

Client Service Workers (CSWs) play a valuable role in the Service Delivery Division’s service to British Columbians seeking income and disability assistance. Working closely with other CSWs and Employment and Assistance Workers, CSWs provide important administrative and client service support, working comfortably in numerous computer programs on a wide range of tasks in a diverse and busy client service environment.

The Role

The Client Service Worker is primarily responsible for responding to public inquiries relating to income and disability services, and providing administrative support to their work unit. CSWs may work in the Community Services Branch, delivering in-person services, or in the Virtual Services Branch, providing services to people across the province by phone and virtual means.

Qualifications

Education and Experience Requirements

• Secondary school graduation or equivalent (i.e., GED).
• Experience delivering a high standard of client service in a high-volume environment (in-person, via virtual technologies, or over the telephone).
• Experience working with various computer applications including MS Word, Outlook, and Excel.
• Experience providing services to clients experiencing poverty issues, substance use, or mental health issues.

Additional Information

For questions regarding this position, please contact [e-mail].

About this Position:

• This position is based out of Prince George.
• This position has full-time on-site requirements.
• An eligibility list may be established for future temporary/permanent vacancies in Prince George.
• Employees of the BC Public Service must be located in BC at the time of employment.
• A Criminal Record Check (CRC) will be required.

Working for the BC Public Service

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive, and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health, and career growth. For more information, please see What We Offer.

How to Apply

Your application must clearly demonstrate how you meet all the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies, and other position-related requirements as outlined in the Job Profile at the bottom of the posting.

Note: No cover letter is required. Please do not submit a cover letter as it will not be reviewed.

Resume: A resume is required as part of your application; however, it may not be used for initial shortlisting purposes.

Questionnaire: You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulties applying, visit the Technical Assistance page of MyHR.