Summer Student, Consumer Service Technician, Bell Aliant, Unifor Atlantic

Bell; Fredericton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading telecommunications company is seeking a Summer Student for their Customer Operations team in Fredericton. This role involves installation, maintenance, and repair of services, along with providing excellent customer service. Ideal candidates are currently enrolled in post-secondary education and possess strong communication and technical skills.

Benefits

Employee Referral Program

Qualifications

• Currently enrolled in a recognized learning institution in good academic standing.
• Ability to distinguish colours and lift up to 70 lbs.
• Successful completion of physical abilities test may be required.

Responsibilities

• Installation, maintenance, and repair of services for residential and small business customers.
• Address inquiries and concerns, provide technical assistance, and manage customer accounts.
• Climb poles daily and perform installation and repair tasks.

Skills

Communication skills

Computer skills

Dealing with ambiguity

Education

Currently enrolled in a post-secondary education program

Job description

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions, and seamless customer experiences. It's all developed and delivered by the members of #TeamBell, and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. Through our commitment to environmental, social, and governance initiatives, you will feel good about the greater impact you will have—making every day better for people as they connect, work, learn, and play.

Join us. You belong at Bell.

Be a critical part of our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts, and ensure overall customer satisfaction.

As part of our team, you will be at the heart of our customers' experiences.

Employees in this role are responsible for the installation, maintenance, and repair of services provided to residential and small business customers. They may also perform installation, maintenance, repair, and coin collection of payphone services.

Education Requirements:

Currently enrolled in a post-secondary education program at a recognized learning institution in good academic standing.

Ability Requirements of the Position:

Physical:

• Climb poles daily using ladders, spurs, and other tools.
• Ability to distinguish colours.
• Able to lift up to 70 lbs.
• Work effectively aloft.
• Ability to maneuver and climb ladders extending up to 28 ft. high supporting a max weight of 375 lbs.

Skills / Knowledge:

• Communication skills—verbal and written.
• Computer skills—Email (Outlook and MSN), Intranet / Internet, Microsoft Excel, Microsoft Word.
• Dealing with ambiguity.

Other:

• Successful completion of physical abilities test (as per job demands matrix) may be required.
• Flying in helicopters and fixed-wing aircraft to remote locations and oil rigs may be required.
• Travel using various modes of transportation in all weather conditions.
• Hold a valid, in good standing, regular driver's license (Class 5).
• Flexible to work 40 hours per week, including days, evenings, weekends, and holidays.

Preferred Qualifications:

• High manual dexterity, able to work with a variety of hand tools.
• Strong interest in technology.
• Experience in sales or customer service.
• Agility and ability to adapt in a changing environment.

Employee Referral Program

Additional Information:

Position Type: Union

Job Status: Summer Student

Work Arrangement: Full-time in-office (work performed on-site)