Patient Care Assistant - Hamilton, Relief "A"

Ontario Health atHome; Hamilton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Ontario Health atHome is seeking a Patient Care Assistant to provide administrative support and ensure effective patient care. The role involves managing patient records, processing referrals, and responding to inquiries, all while working in a collaborative environment. Candidates should have a Grade 12 diploma, relevant office experience, and strong organizational skills. This position offers opportunities for professional growth and a supportive work culture.

Benefits

Attractive compensation packages

Development opportunities

Defined benefit pension plan membership

Qualifications

• 2+ years of related office experience required.
• Proficient in database software and Microsoft applications.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide administrative support to Care Coordinators.
• Manage confidential patient records and inquiries.
• Enter and maintain patient data in the electronic database.

Skills

Organizational skills

Interpersonal skills

Communication skills

Data entry skills

Multi-tasking

Education

Grade 12 diploma

College diploma in health or administration

Tools

MS Word

Excel

Database software

Job description

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented, and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others in an organization that cares for you? You’re looking in the right place.

As a Patient Care Assistant, you will support the assigned team in their daily activities to ensure patients receive prompt, effective customer service. Applying your healthcare administrative experience, you will play a key role in providing connected, accessible, patient-centred care, supported by our collaborative team of over 8,000 healthcare and other professionals. Your mission will be to help our patients be healthier at home while benefiting from our support for professional growth, personal wellness, and work-life balance.

Projected start date: June 16, 2025, with 6 weeks of mandatory full-time orientation.

You will be considered for all branches of interest within HNHB; however, we ask that you apply only to one branch location.

What will you do?

1. Provide administrative support services to Care Coordinators
2. Process new referrals, and orders for services, supplies, and equipment
3. Manage confidential patient records
4. Enter, update, and maintain a high volume of patient data in the electronic database
5. Answer a high volume of telephone inquiries from patients, families, and service providers, and refer callers as appropriate
6. Provide backup support to other positions as required

What must you have?

1. A Grade 12 diploma (minimum)
2. 2 or more years of related office experience
3. Accurate keyboarding/data-entry skills
4. Proficiency with database software, MS Word, Excel, and other applications in a Windows environment
5. Excellent organizational skills and ability to work independently with minimal supervision
6. Advanced multi-tasking skills to meet performance and service goals
7. Exceptional interpersonal skills to work as part of a team and interact tactfully and sensitively with patients from diverse backgrounds
8. Excellent oral and written communication skills, including strong listening skills
9. Flexibility to work days, evenings, and weekends as needed
10. Ability to provide a criminal background check

Note: We have a mandatory COVID-19 vaccination policy. All employees must submit proof of vaccination prior to start date.

What would give you the edge?

1. A college diploma in health, social services, business, or office administration
2. Familiarity with medical terminology and administrative procedures
3. Knowledge of Ontario Health atHome services
4. Ability to speak French or another second language

Availability Requirements

Relief employees must be available from 8:30 a.m. to 9:00 p.m., including one Monday or Friday per week, and be available for at least 5 out of 7 shifts weekly. Weekend and holiday availability is required, with specific scheduling policies outlined. Flexibility and timely communication are essential for scheduling.

What do we offer?

• Attractive compensation packages and benefits
• Development opportunities
• Membership in a defined benefit pension plan

Who are we?

We are Ontario Health atHome, committed to delivering responsive, accessible, patient-centered care across Ontario.

Why join us?

If you want to drive excellence in care and service, and seek opportunities to lead, learn, and connect, this is your home.

Our Commitment

We are dedicated to equity, inclusion, diversity, and anti-racism. We encourage applications from all qualified candidates and provide accommodations upon request.

We thank all applicants; only those selected for an interview will be contacted.