Cash Manager

Shoppers Drug Mart; West Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a locally owned pharmacy chain as a Cash Manager, where you'll lead a team to provide exceptional customer service and manage cash operations. This role is pivotal in ensuring the smooth functioning of the Cash Department while promoting a culture of excellence and customer focus. With a commitment to community service and diversity, this position offers a chance to make a real impact in your neighborhood. Enjoy competitive pay, flexible scheduling, and the support of a national brand while working closely with a local business owner. If you are passionate about retail and want to drive positive change, this is the opportunity for you.

Benefits

Purchase Discount Program

Flexible Schedules

Online Learning Opportunities

Competitive Pay

Qualifications

• Experience in supervisory and labor management roles.
• Ability to provide exceptional customer service and manage cash handling.

Responsibilities

• Manage cashier staff and ensure compliance with store standards.
• Lead customer service initiatives and promote company programs.
• Oversee financial operations related to cash handling.

Skills

Supervisory Skills

Customer Service

Financial Analysis

Time Management

Interpersonal Skills

Decision Making

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store objectives and excels in customer service.

DUTIES & RESPONSIBILITIES:

Leads by example and ensures that cashier staff demonstrate our CORE Values

Interviews and recommends final candidates for hiring cashiers

Ensures cashiers complies with all Store Standards

Schedules cashier staff hours, days off and vacations within established guidelines

Trains employees in job functions and provides on-going coaching and instructions

Assists with completing performance reviews of cashier staff in conjunction with the FSM

CUSTOMER SERVICE:

Ensures exceptional customer service is provided beyond expectation

Ensures employees present proper image to the public in accordance with Uniform Policy

Ensures cashiers ask for PC Optimum Card during each transaction

Promotes all company initiatives of PC Optimum, fundraising with customers and employees

Is responsible for cash focused promotions/offers

Ensures all cashiers are aware of weekly promotions and scanning code of practice

Ensures lottery trays are to standard, locked, follow legislative lottery policy

FINANCIAL:

Assists with all coin orders, resolves all discrepancies with cash and coin orders

Maintains cash office / safe following Store Standards

Prints transaction exception report weekly identifying variances

Prints cash over/ short weekly; identifies and investigates variances

Knowledge of charge accounts as applicable

LOSS PREVENTION:

Ensures all loss prevention systems and procedures are performed according to Standards

Ensures procedures regarding parcel checks are adhered to

QUALIFICATIONS:

Planning, Judgement and Decision Making

Independent thinking and decision making when dealing with issues related to customer’s requests

Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions

This position requires the ability to act upon tasks and goals outlined by management

EXPERIENCE:

Supervisory and labour management experience

Experience with retail/grocery and cash handling

Superior interpersonal skills

Efficient time management ability

Financial analysis ability

Strong verbal and written communication skills

Effective organization and planning skills

Commitment to providing exceptional customer service

WORKING CONDITIONS:

Ability to work flexible shifts which may include nights and weekends

J2WRTL

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :$19.00 - $25.00 / 19,00$ - 25,00$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste.

#EN

#FS #SDMR #BC

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store objectives and excels in customer service.

DUTIES & RESPONSIBILITIES:

• Leads by example and ensures that cashier staff demonstrate our CORE Values

• Interviews and recommends final candidates for hiring cashiers

• Ensures cashiers complies with all Store Standards

• Schedules cashier staff hours, days off and vacations within established guidelines

• Trains employees in job functions and provides on-going coaching and instructions

• Assists with completing performance reviews of cashier staff in conjunction with the FSM

CUSTOMER SERVICE:

• Ensures exceptional customer service is provided beyond expectation

• Ensures employees present proper image to the public in accordance with Uniform Policy

• Ensures cashiers ask for PC Optimum Card during each transaction

• Promotes all company initiatives of PC Optimum, fundraising with customers and employees

• Is responsible for cash focused promotions/offers

• Ensures all cashiers are aware of weekly promotions and scanning code of practice

• Ensures lottery trays are to standard, locked, follow legislative lottery policy

FINANCIAL:

• Performs clerical/banking duties

• Assists with all coin orders, resolves all discrepancies with cash and coin orders

• Maintains cash office / safe following Store Standards

• Prints transaction exception report weekly identifying variances

• Prints cash over/ short weekly; identifies and investigates variances

• Knowledge of charge accounts as applicable

LOSS PREVENTION:

• Ensures all loss prevention systems and procedures are performed according to Standards

• Ensures procedures regarding parcel checks are adhered to

QUALIFICATIONS:

• Planning, Judgement and Decision Making

• Independent thinking and decision making when dealing with issues related to customer’s requests

• Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions

• This position requires the ability to act upon tasks and goals outlined by management

EXPERIENCE:

• Supervisory and labour management experience

• Experience with retail/grocery and cash handling

• Superior interpersonal skills

• Efficient time management ability

• Financial analysis ability

• Strong verbal and written communication skills

• Effective organization and planning skills

• Commitment to providing exceptional customer service

WORKING CONDITIONS:

• Ability to work flexible shifts which may include nights and weekends

J2WRTL

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :$19.00 - $25.00 / 19,00$ - 25,00$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste.

#EN

#FS #SDMR #BC

About the company

Shoppers Drug Mart Corporation is a Canadian retail pharmacy chain based in Toronto, Ontario.