Customer Sales Support Representative / Représentant(e) du support aux ventes à la clientèle

Sandvik Group; Greater Sudbury; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the mining sector is seeking a Customer Sales Support Representative. This role involves providing exceptional sales support, managing customer inquiries, and ensuring customer satisfaction. The ideal candidate will have a background in business and relevant experience in customer service, particularly in the mining industry. Join a dynamic team that values diversity and offers opportunities for growth and development.

Benefits

Attractive compensation package

Pension plan with matching

Comprehensive health benefits

Ongoing development and training

Qualifications

• Minimum of two years relevant experience.
• Knowledge of the mining industry is an asset.

Responsibilities

• Monitor and process incoming customer orders.
• Support customer inquiries via phone or e-mail.
• Maintain working knowledge of products and their functions.

Skills

Customer Service

Communication

Interpersonal Skills

Multitasking

Education

Post-secondary education in Business

Tools

Microsoft Office

Salesforce

Job description

Sandvik Mining and Rock Solutions is seeking a Customer Sales Support Representative

Location: Lively, Ontario / Val-d’Or, Quebec

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Customer Sales Support Representative. The Customer Sales Support Representative is responsible for providing industry-leading sales support, exceeding customer expectations, fostering customer loyalty, and creating a positive experience to support sales targets.

Are you customer-focused with some mining industry knowledge? We want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead to your future tomorrow. So now we challenge you to take it one step further and apply!

What You Will Be Doing

1. Monitor and process incoming customer orders.
2. Support customer inquiries via phone or e-mail, including quotes, orders, unit downs, return requests, shipping and/or pricing concerns, and technical issues.
3. Process weekly back-order reports: review, expedite as required, and send to customer.
4. Understand your customer needs and communicate them to other departments.
5. Maintain working knowledge of products and their functions for your customers.
6. Ensure all activities are carried out in accordance with Sandvik’s core values and current policies and procedures.
7. Arrange for the shipment/transport of equipment/materials.
8. Receive incoming goods and provide logistic support where required.
9. Perform other duties as assigned.

Environmental Health and Safety

• We are committed to ethics, compliance, health, safety, and sustainability. We prioritize health and safety!

What You Will Bring

• Post-secondary education, preferably in a Business-related field.
• Minimum of two (2) years relevant experience.
• Proven customer service and sales experience is preferred.
• Knowledge of the mining industry is an asset.
• Strong oral/written communication and interpersonal skills.
• Knowledge of processes, tools, and techniques for selling goods and services.
• Excellent computer skills (Microsoft Office, Outlook, Salesforce, etc.).
• Familiarity with parts manuals.
• Ability to multitask in a fast-paced environment.
• Ability to work flexible hours.

What We Offer

• The opportunity to impact our business performance.
• The chance to be part of an ambitious, industry-leading team.
• The potential to reach your full potential.
• Ongoing development and training.
• An attractive compensation package including a pension plan with matching, and comprehensive health, dental, life, and disability benefits.

Our Culture

Our core values guide our actions and decisions. We foster an open-minded culture that encourages sharing ideas and innovative work. We embrace diversity and inclusion, inspiring everyone to bring their authentic selves to work every day. We pride ourselves on agile, customer-focused decision-making, empowering our employees with strong performance management and career growth opportunities.

Learn More

Visit our website: https://www.home.sandvik/en/about-us/

How to Apply

Apply at www.sandvik.com/careers for the Customer Sales Support Representative, requisition # R0078371. Priority is given to Canadians and permanent residents. Only shortlisted candidates will be contacted for interviews.

We are an equal opportunity employer that values diversity and encourages applications from all communities, including women, racialized persons, Indigenous persons, persons with disabilities, and those of all sexual orientations and gender identities. We are committed to an accessible hiring process and accommodations can be requested at any stage by contacting [e-mail].