Store Associate

Sherwin-Williams; Bolton; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player seeks dedicated store associates to enhance customer satisfaction and sales in their retail locations. In this pivotal role, you will engage with customers to understand their needs, provide tailored product recommendations, and ensure a seamless shopping experience. Your responsibilities will include processing transactions, maintaining store displays, and contributing to sales goals. This position offers an opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction and store success. If you are passionate about customer service and thrive in a team-oriented setting, this role is perfect for you.

Qualifications

• Must be at least 18 years old and authorized to work in Canada.
• Valid Driver’s License required; ability to lift up to 70 lbs.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs.
• Maintain in-stock and presentable condition assigned areas.

Skills

Customer Service

Sales Skills

Communication Skills

Problem-Solving

Bilingual Ability

Education

High School Diploma or GED

Job description

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. The individual selected for this role will be expected to work at Store #8701, located at: 50 McEwan Drive E. Unit J3 Bolton, ON L7E 2Y3

Qualifications Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales