Loan Car Assistant

Mercedes-Benz of Ontario; Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

Mercedes-Benz of Ontario is seeking a part-time Loan Car Assistant to provide exceptional customer service while assisting clients with loaner vehicles during service appointments. Key responsibilities include ensuring vehicle readiness, maintaining inventory, and resolving customer concerns to enhance client retention. Join a leading automotive group committed to excellence and innovation.

Benefits

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Qualifications

• High School Diploma or equivalent required.
• Excellent communication skills with customers.
• Valid in-state driver's license and clean driving record.

Responsibilities

• Assist customers requiring alternative transportation while their vehicle is in service.
• Verify customers provide proper documentation before departing in a loaner vehicle.
• Maintain inventory status of the loaner fleet and report any damages.

Skills

Communication

Education

High School Diploma or equivalent

Job description

At Mercedes-Benz of Ontario, our mission is to deliver a world-class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be part of the nation's #1 family-owned automotive group. We are seeking a highly motivated and customer-oriented individual to join the team as a Loan Car Assistant. Please note: this is a part-time position.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

Responsibilities

• Assist customers requiring alternative transportation while their vehicle is in service.
• Verify customers provide proper documentation and complete appropriate paperwork before departing the dealership in a loaner vehicle.
• Ensure loaner vehicles are in appropriate condition to be loaned to customers – fluids filled, interior and exterior clean, courtesy stickers applied, proper plates, and all weather mats in place.
• Maintain inventory status of the loaner fleet and report any damages to management.
• Maintain high levels of customer service and client retention by resolving complaints or concerns promptly; take ownership of the customer's experience and perform additional tasks to leave a positive impression.

Qualifications

• High School Diploma or equivalent
• Excellent communication skills with customers
• Valid in-state driver's license and clean driving record

Pay: $17.50 per hour

At Mercedes-Benz of Ontario, we attract, nurture, and retain talented individuals by providing a high-quality work environment that promotes productivity, creativity, and growth. We believe our team drives our success.

We are an Equal Opportunity Employer