Product Knowledge Expert - Work from home

TurboTax; Dallas (TX); Remote; USD 80,000 - 100,000; Part time

Job summary

Join a leading company as a Customer Service Representative, assisting TurboTax customers with inquiries about products and tax software. Enjoy flexible hours, a competitive pay rate of $18.50 per hour, and bonuses for certification and extra hours worked. Ideal for enthusiastic individuals eager to learn and provide excellent customer service.

Benefits

TurboBonus Boost

Flexible Hours

Certification Bonus

Qualifications

• No specific accounting background required.
• Enthusiastic individuals eager to learn and assist customers.

Responsibilities

• Assist TurboTax customers with product and tax return inquiries.
• Provide continuous support during live calls.

Skills

Communication

Customer Service

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and simple tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹
• TurboBonus Boost: Enjoy an additional $5.00 per hour bonus from April 9th through 15th, with unlimited hours available. To qualify, you must work a minimum of 8 hours on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in TurboTax product certification³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; additional hours are welcome.
• You will be supported during live calls by an SME (Subject Matter Expert) and an MPS (Marketplace Performance Specialist) advocate.

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in the following:

• No specific accounting background is necessary. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for helping customers understand TurboTax products and software solutions clearly and empathetically.
• Ability to understand customer needs, drive innovation, and deliver top-tier service.