CMDB, Lead

Interac; Old Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company where your expertise in CMDB and ServiceNow will shape the future of digital finance in Canada. As the CMDB/Asset Management Lead, you will play a pivotal role in building and executing strategies that ensure the integrity and availability of IT assets. You'll collaborate with a community of creative thinkers and problem solvers, driving innovative solutions that empower Canadians in their financial journeys. This role not only offers the chance to impact the digital economy but also provides a supportive environment that values excellence and invests in your professional growth. If you're ready to make a difference, this opportunity is for you.

Benefits

Education Investment

Performance-driven Compensation

Talented Team Environment

Diverse Benefits Package

Qualifications

• 10+ years experience in IT with a focus on ServiceNow solutions.
• ServiceNow certification and ITIL 4 certification are assets.

Responsibilities

• Define and implement CMDB strategy and processes aligned with ITIL.
• Manage CMDB operations and provide training to users.

Skills

ServiceNow

ITIL

Configuration Management

Asset Management

Networking

Discovery Issues Resolution

Documentation Skills

Education

Bachelor's Degree in Technical, Computer Science, Engineering, Technology, or Computer Engineering

Master's Degree in Technical, Computer Science, Engineering, Technology, or Computer Engineering

Tools

ServiceNow

AWS

Azure

VMware

UNIX

Windows

Job description

CMDB, Lead

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, and high-performance application developers? We want to hear from you.

The CMDB/Asset Management, Lead will have responsibilities in building and executing CMDB Strategy for Interac’s enterprise, through the compliance to processes, procedures, and policies, aligned with ServiceNow CSDM framework, ITIL framework and ISO/IEC compliance standards. This role will administer, manage and carry out all aspects of the CMDB process ensuring the integrity, confidentiality, and availability of Interac’s CMDB/CSDM as it relates to hardware and software IT assets, reporting directly to the Leader, BISO & IT Compliance Management.

You'll be responsible for:

1. Defining CMDB scope and objectives aligning with value driven Interac Products & Services.
2. Designing and implementing the CMDB Structure and Processes.
3. Managing the CMDB Operations including recording/maintaining configuration items (CIs) within scope, CMDB/CSDM lifecycle, including CI relationship mappings.
4. Providing training and continuous support to CMDB users.
5. Ensuring integrity and 360-degree coverage of Interac’s CMDB/CSDM.
6. Performing configuration audits, remediation and assisting the various IT Service Management (ITSM) Process Manager with audits and report generation.
7. Promoting CMDB as a single source of truth for ITSM Processes and IT Operations.
8. Providing direction to the CMDB team for all aspects of CMDB Operations.
9. Providing Technical leadership in building ServiceNow based solution for discovering, managing CIs including building Service maps.
10. Developing clear and concise documentation regarding the Discovery Process and Schedules updating as needed.
11. Being an active stakeholder in Interac’s adjacent ITIL practices; Incident, Problem, Change, Documentation, BISO.
12. Being an active stakeholder in Interac’s vendor, risk, and vulnerability management practices.

You bring:

1. 10+ years experience in Information Technology including building and managing discovery and service mapping solution on ServiceNow platform.
2. ServiceNow certification- CSA, CIS, Discovery fundamental would be an asset.
3. ITIL 4 certification an asset.
4. Bachelor's Degree in Technical, Computer Science, Engineering, Technology, or Computer Engineering or equivalent.
5. Master's Degree in Technical, Computer Science, Engineering, Technology, or Computer Engineering would be an asset.
6. Experience with Asset and Configuration Management processes, procedures and Service Management processes.
7. Hands-on experience with Asset / CMDB tools.
8. Experience identifying, investigating, and resolving Discovery issues with working knowledge of Cloud or on-prem infrastructure i.e. AWS, Azure, VMware, UNIX, Windows, and various network infrastructure.
9. In-depth knowledge of networking, including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, network devices, and virtualization environments configurations, i.e., Hyper-V, VMware.
10. In-depth knowledge of the ServiceNow reconciliation process and identifying the frameworks related to ServiceNow mapping.
11. In-depth knowledge of ServiceNow discovery patterns and scripts, especially PowerShell and JavaScript.
12. In-depth knowledge of ServiceNow Common Services Data Model.
13. Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification; and
• If applicable, Credit Inquiry and Social Media Check.

How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values: They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you.