Relationship Banker I

Cathay Bank - Headquarters; Black Rock; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading financial institution as a Teller, where you'll handle transactions, provide operational support, and enhance customer experiences. We value growth and development, offering a supportive culture for our team members. Ideal candidates will have a background in customer service and a willingness to learn about banking. Competitive hourly pay and comprehensive benefits await you.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Qualifications

• 6-12 months of cash handling, customer service, or sales experience preferred.
• Willingness to learn about banking and assist others.

Responsibilities

• Handle teller transactions and provide operational support.
• Open accounts and resolve customer service issues.
• Detect and report fraudulent or suspicious activities.

Skills

Customer Service

Communication

Interpersonal Skills

Detail-oriented

Organized

Education

College degree in business, accounting, finance

Tools

Microsoft Office

Job description

Medical insurance, dental insurance, vision insurance, life insurance, 401(k)

Join Our Team at Cathay Bank!

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank, we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development, empowering you to achieve your professional goals. Having thrived for 60 years and persevered through many economic cycles, our team members' drive and optimism have been key. Together, we can make a difference in the financial future of our communities.

Apply today!

What Our Team Members Say:

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Learn more about us at cathaybank.com

Position Overview

General Summary: Responsible for handling teller transactions, providing operational support, cross-selling bank products/services, and resolving customer service issues. Process transactions accurately and efficiently while delivering a professional and exceptional customer experience. Open accounts and refer customers to other bank areas as appropriate. Follow regulations and security procedures to protect customers and minimize bank risk.

Essential Functions

Operations

• Perform deposits and withdrawals.
• Reconcile and balance the teller cash drawer.
• Process outgoing wires.
• Handle Safe Deposit box functions (entry, opening, maintenance).
• Assist customers with problem resolution.
• Assist in ATM balancing.
• Detect and report fraudulent or suspicious activities, completing BSA reports as required.

New Accounts

• Perform all procedures for opening new bank accounts/services.
• Answer customer inquiries, recommend financial solutions, and resolve issues.
• Maintain account information confidentiality.
• Identify cross-selling opportunities to meet customer financial goals.
• Provide personalized service, maintain contact, and foster relationships.
• Coordinate with bank partners for referrals (e.g., Financial Advisors, Mortgage Loan Officers).
• Support branch new business promotions.

Qualifications

• College degree in business, accounting, finance, or related experience preferred.
• 6-12 months of cash handling, customer service, or sales experience preferred; banking experience is a plus.
• Willingness to learn about banking and assist others.
• Proficient in PC use, data entry, and banking software; familiarity with Microsoft Office is a plus.
• Detail-oriented, organized, with good note-taking and follow-up skills.
• Effective communication skills, both written and oral.
• Strong listening and interpersonal skills.
• Ability to work independently and as part of a team.
• Reliable attendance and punctuality.
• Bilingual in English and Chinese (Mandarin or Cantonese) preferred.
• Willing to commute as required.

Additional Details

Hourly pay: $18.00 - $21.00, based on experience and location. Potential eligibility for incentive compensation.

Our benefits include medical, dental, vision, life insurance, long-term disability, FSAs, HSA with company contributions, voluntary coverages, and 401(k).

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