Direct Support Worker I - U

The Salvation Army in Canada; Yellowknife; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading organization is seeking a dedicated individual for a casual/on-call position to provide support services at the NWT Resource Centre. The role involves supervising clients, conducting assessments, and ensuring a safe environment. The ideal candidate will possess strong interpersonal skills and the ability to manage crises effectively. This position requires a commitment to the organization's mission and values, with a focus on providing care and support to vulnerable individuals in the community.

Qualifications

• High School Graduate with post-secondary education in Social Services preferred.
• Experience in crisis situations and effective interpersonal communication skills required.

Responsibilities

• Provides resident support services and on-site supervision.
• Conducts assessments and documentation of clients' conditions.
• Performs housekeeping duties and provides crisis intervention.

Skills

Effective interpersonal communication

Crisis management

Assessment skills

Teamwork

Understanding of Aboriginal and Inuit Cultures

Education

High School Graduate

Post-Secondary Education in Social Services

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a worldwide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing, and shelter. We also support individuals facing unemployment, addiction, and family challenges. We continually adapt and innovate to meet emerging needs, living out our mission, vision, and values of hope, service, dignity, and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life—there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world.

Job Description

Position Purpose Summary: Under the direction of the Community Services Supervisor, the employee provides resident support services, on-site supervision, and security for the NWT Resource Centre.

Accountabilities

Assists with completion of initial/ongoing assessment for each client:

• Providing supervisor with client admission information
• Observing, reporting, and recording client behaviour
• Informing supervisor of any significant changes in client’s condition
• Orienting the client to the facility
• Completing concise, reliable documentation of clients' presenting conditions and other pertinent factors
• Completes daily standard documentation: assessment forms, client records (progress notes), communication book, and other relevant client reports.
• Enters HIFIS
• Client Referrals – Hospital; RCMP

Provides Basic Supportive Care To Clients

• Provides needed personal hygiene items.
• Supports and reinforces case management decisions and directions.
• Conducts general building security checks.
• Provides appropriate crisis intervention.
• Communicates a non-judgemental attitude towards clients.
• Supports, coaches, and encourages clients.
• Provides food services.
• Participates in shift reporting.
• Attends and participates in staff meetings.
• Provides concise and pertinent information about client status.
• Helps in daily planning and implementation of client support care.
• Treats team members respectfully.
• Works within the framework of the core values.
• Performs housekeeping duties.
• Aids other areas within the NWT Resource Centre as required.

Critical Relationship Management

Internal/External relationships:

• Directly reports to the Community Services and Shelter Supervisor.
• Maintains constant contact with clients to provide for their needs and assess their situations.
• Daily contact with employees from other departments to pass on relevant information and conduct radio checks.
• Regular contact with the Community Services Supervisor and Shelter Caseworker.
• Occasional contact with contracting agencies.
• Emergency Services may occasionally need to be called.

Working Conditions

This is a casual/on-call position with hours on an as-needed basis. The work environment can be fast-paced and demanding. Constant awareness of the environment and client behaviors can be stressful. The role may involve working with aggressive, high-risk clients. General housekeeping tasks are also required, such as sweeping, mopping, dishwashing, laundry, etc.

Education And Experience Qualifications

Education, Qualifications, and Certifications:

• Conflict Resolution
• First Aid
• Verbal Judo and/or NVCI
• Suicide Intervention
• WHMIS
• High School Graduate
• Post-Secondary Education or related experience in Social Services
• Clear Criminal Record Check
• Note: Alternative combinations of education and experience may be considered.

Skills And Capabilities

Required Skills:

• Ability to work within the mission of The Salvation Army
• Effective interpersonal communication skills with individuals experiencing mental health issues, intoxication, and behavioral challenges
• Decisiveness and effectiveness in crisis situations
• Proficiency in English, both written and oral
• Assessment, observation, and recording skills
• Ability to implement policies and procedures
• Teamwork and ability to work independently
• Interviewing skills
• Understanding of Aboriginal and Inuit Cultures, Addictions, Mental Health, and social issues
• Computer skills

Additional Requirements

The successful candidate will need to complete/provide:

• Valid Vulnerable Sector Screening
• Valid First Aid certificate
• WHMIS
• Salvation Army online certification for abuse prevention
• Clear internal abuse registry check
• Participation in mandatory yearly training

Compensation

The target salary range is $24.70 to $25.66, with a maximum of $26.61. Placement within this range depends on market conditions, internal equity, and candidate qualifications. Reasonable accommodations are available upon request; contact [e-mail].