Manager, Fulfillment & Closing

RBC; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading financial institution is seeking a Manager for Fulfillment and Closing. This role involves overseeing a team responsible for loan servicing in both primary and secondary markets. The ideal candidate will have a strong operational background, experience in lending practices, and the ability to manage relationships effectively. The position offers opportunities for professional development and a dynamic team environment.

Benefits

Comprehensive rewards including bonuses and benefits

Leadership support for development

Dynamic, collaborative team environment

Flexible work/life balance options

Qualifications

• 4+ years of operational background and 3-5 years of related experience in lending.
• Proven ability to develop and manage relationships with partners.
• Leadership experience in a team environment.

Responsibilities

• Manage direct reports and oversee performance management.
• Ensure compliance with process controls and operational guidelines.
• Provide strategic oversight of loan processing and servicing.

Skills

Customer Service

Decision Making

Risk Management

Operational Delivery

Time Management

Education

Undergraduate degree

Tools

ACBS

CID

CCMS

Job description

Job Summary

Job Description

What is the opportunity?

Lending Services within BCS includes three pillars working collaboratively to provide end-to-end service support to our Capital Markets and BFS business partners for lending products and supporting administrative agent responsibilities when mandated. The prime objective of the Manager is to provide strategic focus and management oversight over all operational aspects related to loan trading processing. Manages all aspects of administrative support functions for large or multiple offices or departments. The Manager also has HR responsibilities, typically managing and overseeing supervisors and/or hourly/professional staff, and setting the overall direction for employees.

The prime objective of the Manager, Fulfillment and Closing position is to lead and manage a team of operations professionals responsible for day-to-day loan servicing of syndicated and bilateral loans in primary and secondary markets, where RBC is either participant or agent or both.

What will you do?

• Manage direct reports, overseeing performance management, coaching, and mentoring.
• Collaborate with other managers across pillars to ensure process consistency and knowledge sharing.
• Keep Associate Directors and Senior Leaders informed of issues, escalating appropriately to ensure streamlined messaging and communication.
• Work across pillars to provide excellent end-to-end servicing, including identifying operational risks and implementing controls.
• Ensure team compliance with process controls, responsibilities, SOX, and key controls.
• Respond to email inquiries and act as a point of escalation for the team, clients, or internal partners including Business, Credit, Finance, Treasury, etc.
• Provide strategic oversight of all operational aspects related to loan processing and servicing, including managing new products, processes, and systems; identifying operational and reputational risks; and ensuring adherence to operating guidelines and controls.
• Create and update operating guidelines as needed.
• Provide relief for other managers during absences and support staff development, fostering continuous improvement and delivering best-in-class service.
• Manage and develop personnel, promoting continuous improvement, upgrading skills, executing change initiatives, and maintaining focus on business priorities.

What do you need to succeed?

Must have’s

• An undergraduate degree with a strong operational background (4+ years) and 3-5 years of related experience, with knowledge of lending/credit practices, syndication, loan documentation, lending products, and funding mechanisms in Canadian, US, UK/EU, and SY markets.
• Proven ability to develop and manage strong relationships with internal and external partners.
• Ability to prioritize, work under pressure, and meet deadlines.

Nice-to-have’s

• 4-7 years in the financial industry.
• 3-5 years front-line/middle-office experience in lending.
• Leadership experience in a team environment.
• Ability to lead a cohesive team balancing customer experience with operational and reputational risk management.
• Proficiency with systems and applications like ACBS, CID, CCMS, etc., and adaptability to new technology.

What’s in it for you?

We thrive on challenges, growth, and collaboration to deliver trusted advice that helps our clients and communities prosper. We value diversity, support professional development, and promote work-life balance.

• Comprehensive rewards, including bonuses and benefits.
• Leadership support for your development.
• Dynamic, collaborative, high-performing team environment.
• Challenging work opportunities.
• Flexible work/life balance options.

Job Skills

Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W, TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-05-20

Application Deadline: 2025-06-10

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace with diverse perspectives is core to our growth. We foster a respectful environment where employees feel supported, collaborate effectively, and grow professionally, aligning with our Purpose to create value for clients and communities.

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