Manager, Digital Channels

Vancouver Airport Authority; Vancouver; On-site; CAD 102,000 - 155,000; Full time

Job summary

Vancouver International Airport is seeking a Manager for Digital Channels to lead digital transformations and enhance passenger experiences. This role involves strategic oversight of digital platforms, ensuring security and performance while mentoring a multidisciplinary team. Join a leader in innovation in the aviation sector.

Benefits

Generous vacation days

Extensive health benefits

Retirement savings matching

Wellness programs

Community engagement

Continuous learning opportunities

Qualifications

• Minimum 10 years of progressive leadership experience in digital innovation.
• Proven track record in large-scale digital transformations.

Responsibilities

• Define and execute a multi-year digital platform strategy.
• Lead the technical delivery of mobile, web, and guest-facing digital systems.
• Oversee platform architecture and vendor partnerships.

Skills

Leadership

Digital Innovation

Agile Practices

Human-Centered Design

Education

Bachelor’s degree in Computer Science

Master’s degree

Tools

React

Angular

Flutter

Swift

Sitecore

WordPress

AWS

Azure

Job description

Are you passionate about leading bold digital transformations and creating world-class experiences for millions of passengers? Vancouver International Airport (YVR) is a recognized global leader in innovation, and we're looking for a senior digital leader to help shape the future of how travelers connect with YVR across every digital touchpoint.

As a key member of our Innovation and Technology Group, your strategic and technical leadership will guide the design, delivery, and evolution of high-impact digital platforms, including mobile experiences, loyalty engagement tools, real-time guest-facing systems, and advanced passenger journey solutions. You’ll help us push the boundaries of what an airport experience can be: seamless, intuitive, and deeply human.

Position Overview

Reporting to the Director, Software Development & Digital Channels, the Manager, Digital Channels provides strategic technical ownership of YVR’s public-facing digital platforms. This includes oversight of web, mobile, and real-time experience solutions that span the digital journey from curb to gate and beyond. Working closely with teams across the airport, this role leads the delivery of scalable, secure, and innovative technologies that elevate both the passenger experience and operational performance. You’ll also play a role in the future commercialization of in-house innovations, helping to define and shape digital assets that may serve other airports or industry partners.

Key Responsibilities Include

• Help define and execute a multi-year digital platform strategy that positions YVR as an innovation leader in global aviation.
• Lead the technical delivery of mobile, web, and guest-facing digital systems through Agile teams and modern DevOps practices.
• Shape the future of personalization, loyalty, and real-time information delivery across digital environments.
• Ensure digital solutions meet the highest standards for security, accessibility, performance, and scalability.
• Oversee platform architecture and vendor partnerships across a range of integrated digital systems.
• Champion human-centered design, operational efficiency, and digital service excellence in everything we deliver.
• Build and mentor a multidisciplinary team of developers, designers, analysts, and strategists.
• Represent YVR at external events, forums, and with industry collaborators, showcasing our leadership in digital transformation.

Key Qualifications Include

• Bachelor’s degree in Computer Science, Digital Media, Information Systems, or a related field; Master’s degree preferred.
• Minimum 10 years of progressive leadership experience in digital innovation, with substantial experience in passenger-facing digital solutions.
• Proven track record as a senior leader in large-scale digital transformations within complex operational environments such as aviation, transportation, retail, or hospitality.
• Extensive knowledge of modern web and mobile frameworks (React, Angular, Flutter, Swift), content management systems (Sitecore, WordPress), cloud platforms (AWS, Azure), and best practices in DevOps.
• Strong expertise in digital signage and wayfinding solutions and operational technology integration.
• Certifications in Agile Leadership, Scrum Master, Enterprise Architecture, UX/UI Design, Project Management (PMP), or ITIL preferred.

This role will primarily operate from YVR offices and may require occasional travel and participation at industry events and forums.

This position is open to both Vancouver Airport Authority employees and external candidates. Previous job performance will be considered for all internal applicants.

As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.

Salary Range: $102,880 to $154,320 per annum, based on a 37.5-hour work week. This is tailored to reflect your experience, qualifications, and internal equity. Performance-Based Incentive: Eligible for an annual bonus target at 15% of your annual salary.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits.

Who We Are

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re part of, your work matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have questions about accessibility or need assistance applying, please reach out at [e-mail].