Manager, Infrastructure and Cloud Operations

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

The Manager, Infrastructure and Cloud Operations develops and maintains the design and integrity of all corporate infrastructure and cloud systems/services. This role requires a people leader with extensive knowledge in Azure cloud technology and financial operations, infrastructure management, and demonstrated experience in team management. This manager will have experience successfully finding ways to improve the quality of IT service delivery, focusing on quality, efficiency, productivity, and agility.

This role oversees delivering operational support for all infrastructure services brokered, and managing internal corporate infrastructure and applications that support the organization’s business processes across the enterprise. As a people leader, the role will be to guide and direct the TSS Infrastructure and Operations group including performance reviews and goal setting. As a skilled and experienced technician and infrastructure specialist, this working manager role will manage incidents and request escalations from other groups at PointClickCare for resolution, documentation, and knowledge transfer (where required).

This role will also coordinate and sustain relationships with OCIO counterpart groups and vendors/partners, assist in contract negotiations, take part in operational and security scorecard reviews and budget monitoring.

• Supervise, guide and collaborate with a diverse technical team of Architects, Analysts, Administrators, DBA’s, and App Admins to comprehend the needs of the workload, design, develop, evaluate, and deploy cloud services that are efficient, cost-effective, and adaptable for architectural flexibility.
• Keep the systems secure by following the best guidelines for security and compliance. Maintain clear and detailed system documentation, including infrastructure setup based on observations and modifications.
• Regularly enhance and revise Standard Operating Procedures (SOPs) for all operational processes and ensure that all services related to infrastructure function properly and are always available for business use. Work with and maintain good contacts of external vendors and service providers to make sure incidents and problems are addressed quickly and professionally.
• Manage the IT roadmap for short-term goals to align with the current needs of the business and security. Take part in planning, implementing, and overseeing projects and budgets related to infrastructure.
• Responsible for providing support for infrastructure services, such as LAN/WAN/WLAN, Windows, VMWare, A/D, and services from external partners, in a large-scale network environment. Manage Azure IaaS/PaaS/MI environments and some Microsoft 365 micro-services as listed in the service catalog.
• Other duties as assigned.

• At least 5 years of experience managing infrastructure, with 3 or more years in a leading or supervising position that involves cloud-based solutions.
• In-depth understanding of cloud platforms, infrastructure technologies, networking, virtualization, and storage solutions.
• Demonstrated skill in examining complex problems, designing solutions, and making decisions based on data to optimize service performance.
• Strong ability to communicate and collaborate well with teams and stakeholders from diverse backgrounds and functions.
• Effective leadership skills with a history of leading and growing successful teams, promoting a culture of teamwork and creativity.
• Bachelor’s degree in information technology or computer science; or equivalent experience.

#LI-Hybrid

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.