Customer Service/OSD Specialist

Aston Carter; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Service/OSD Specialist in Edmonton to manage customer interactions and ensure smooth operations. Responsibilities include processing orders, maintaining accounts, and resolving inquiries. The role requires attention to detail and proficiency in data entry. This is a fully onsite position with opportunities for growth and a bonus program upon permanent employment.

Benefits

Bonus Program

Qualifications

• At least 1 year of experience in customer service or administrative support.
• Experience in the trucking or transportation industry is preferred.

Responsibilities

• Create freight bills accurately and efficiently.
• Manage and maintain customer accounts.
• Promptly resolve inquiries and complaints.

Skills

Customer Service

Attention to Detail

Time Management

Tools

Excel

TruckMate

Job description

Job Title: Customer Service/OSD SpecialistJob Description

We are seeking a dedicated Customer Service/OSD Specialist who will play a crucial role in managing customer interactions and ensuring smooth operations. This position involves creating freight bills, processing orders and applications, updating forms and reports, and managing customer accounts. You will be responsible for obtaining and evaluating information to promptly resolve inquiries and complaints, directing requests to appropriate resources, and communicating with internal departments. Occasional extended hours may be required.

Responsibilities

• Create freight bills accurately and efficiently.

• Process orders, forms, applications, and requests with attention to detail.

• Update forms and reports regularly to ensure accurate information.

• Manage and maintain customer accounts.

• Promptly resolve inquiries and complaints by obtaining and evaluating relevant information.

• Direct unresolved issues to designated resources for further assistance.

• Communicate and coordinate effectively with internal departments.

• Follow up on customer interactions to ensure satisfaction.

• Handle incoming telephone calls professionally.

• Perform other duties as required.

Essential Skills

• At least 1 year of experience in customer service or administrative support.

• Proficiency in basic data entry using Excel.

• Experience with TruckMate and dispatch operations.

Additional Skills & Qualifications

• Experience in the trucking or transportation industry is preferred.

• Ability to thrive in a dynamic and sometimes chaotic environment.

• Exceptional attention to detail and accuracy.

• Strong time management skills.

• Ability to work effectively with diverse personalities.

Work Environment

You will join a team of 6 administrative staff and 2 dispatchers, with another offsite terminal nearby. The work hours are from 8:00 AM to 4:30 PM. This position offers a vibrant and diverse working environment, and is an excellent opportunity for growth within a supportive trucking company. A bonus program is available upon permanent employment.

Pay and Benefits

The pay range for this position is $21.63 - $21.63/hr.

Workplace Type

This is a fully onsite position in Edmonton,AB.

À propos d'Aston Carter:

AstonCarter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing pour notre service aux clients et aux talents.

Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à [e-mail] ([e-mail]) pour connaître d’autres options d’accommodement.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.