Team Leader, The Shops at Morgan Crossing

Saje Natural Wellness; Surrey; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading wellness company is seeking a Team Lead to enhance the in-store experience and foster community engagement. This role involves operational leadership, achieving key performance indicators, and promoting a culture of wellness and belonging among team members. The ideal candidate will demonstrate strong leadership skills and a passion for wellness.

Qualifications

• Demonstrated leadership with warmth and compassion.
• Ability to inspire and uplift team members.
• Commitment to personal growth and self-awareness.

Responsibilities

• Deliver excellent community member service and lead team members.
• Achieve key KPIs including revenue and growth goals.
• Foster a team environment of belonging and inclusion.

Skills

Community member service

Product knowledge

Leadership

Coaching

Collaboration

Resilience

Passion for wellness

Job description

Reporting to the Store Manager, the Team Lead is accountable for delivering excellent community member service and leading Team Members to do the same, in our efforts to spread global wellness. The Team Lead supports the Store Manager and Assistant Store Manager with opening, closing, and leadership duties.

While fostering an environment that reflects the company’s culture and service ethos, this role balances operational responsibilities with a people-centric approach to leading the retail business.

Through daily functions, the Team Lead contributes to maintaining and strengthening Saje’s culture; proactively engaging in behaviors that align with Saje’s values: Wellness, Growth, Celebration, Greatness, and Belonging.

Responsibilities

• Contribute to an environment of excellent community member service, sharing our products and spreading wellness through the in-store experience.
• Achieve key KPIs including revenue, growth goals, AVS, IPT, traffic, conversion, and loyalty program growth.
• Ensure Team Members are equipped with product knowledge to make intentional recommendations to Community Members.
• Maintain presentation standards and assess merchandising opportunities to enhance the in-store experience.
• Proactively grow the business through community outreach initiatives.
• Inspire and uplift your team through coaching, collaboration, and embodying our core values.
• Prioritize culture in all actions, with a commitment to personal growth and self-awareness.
• Foster a team environment where all members experience a sense of belonging and inclusion.
• Availability for 1 weekend day and 2 weeknights per week.
• Demonstrate inspirational and dynamic leadership, with warmth and compassion, aiming to exceed results and celebrate successes.
• Deliver exceptional retail experiences to Community Members.
• Share and educate customers about our products and their wellness benefits.
• Show initiative for personal and professional growth, understanding its importance to success.
• Maintain a positive, solutions-focused attitude, thrive in challenges, and stay resilient.
• Passionate about wellness and incorporate it into daily routines.

Pay range : $18 - $21.50

Key Relationships

Reporting to the Store Manager