Customer Service Associate - Inside Seasonal

RONA; Kingston; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join RONA's customer service team to guide customers and manage special orders. You will ensure a great shopping experience while maintaining store organization. This role requires effective selling skills and a commitment to excellent service.

Benefits

Inclusive and safe working environment

Promotion of work-life balance

Exclusive employee discounts

Insurance benefits

Annual salary review

Opportunities for advancement

Teamwork and ongoing training

Comprehensive training program

Student incentive program

Qualifications

• Some experience in a customer-focused role.

Responsibilities

• Assist customers with their information/product requirements.
• Prepare special orders and maintain store organization.
• Monitor inventory levels and perform inventory counts.

Skills

Effective selling skills

Good communication

Interpersonal skills

Job description

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA, and Dick’s Lumber banners are well equipped to meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that match your ambitions and allow you to develop your skills.

By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

Become a member of our customer service team! Use your skills to guide customers, manage their special orders, and ensure a great shopping experience. Your focus on service and your ability to keep our store well organized will enable you to access a rewarding job while actively contributing to our success.

Your role:

• Assist customers with their information/product requirements in the store or over the telephone
• Prepare special orders, obtain the required information and specifications from the customer, and contact the Special Order Purchaser to establish and confirm the price and available delivery date
• Maintain the entire store, including ensuring the area is well stocked and merchandised with current product levels and signage. Monitor inventory levels, perform inventory counts, and address inventory concerns
• Keep current on flyers and promotional events
• Actively strive to increase product knowledge, understand application and/or renovation techniques, and improve selling skills by participating in available training sessions
• Perform other related tasks to ensure the store runs smoothly

What we're looking for:

• Effective selling skills and a commitment to providing excellent customer service
• Good communication and interpersonal skills to assess customer requirements and make recommendations
• Some experience in a customer-focused role
• The ability to perform work involving stretching, bending, lifting, and carrying medium to heavy products

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process. We will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.