Implementations Project Specialist

Sage Recruiting Inc.; Ontario; Remote; CAD 60,000 - 75,000; Full time

Job summary

A leading company in SaaS solutions for nonprofits is looking for an Implementation Specialist. This role involves configuring and deploying CRM projects, collaborating with clients, and ensuring successful implementations. Candidates should have a technical background, strong communication skills, and experience in SaaS environments.

Benefits

Paid time off

Comprehensive medical, dental, and vision benefits

Life, disability, and critical illness insurance

Employee Assistance Program (EAP)

Flexible hours

Qualifications

• 2+ years of experience in SaaS implementation projects.
• Experience with CRM and configurable SaaS products.
• Client-facing experience in a startup environment.

Responsibilities

• Configure and deploy CRM-based SaaS projects for clients.
• Gather client requirements and analyze solutions.
• Maintain project documentation and track progress.

Skills

Technical background

Attention to detail

Communication

Problem-solving

Tools

Jira

Confluence

Job description

Sage Recruiting is seeking an Implementation Specialist to join a SaaS company that develops software for nonprofits and associations. Our client provides a variety of solutions, including membership management, content management systems, communication tools, event solutions, and more. They are committed to using innovative technology to deliver outstanding results while offering an exceptional customer experience. As an Implementation Specialist, you will work as part of the implementation team, configuring and deploying CRM-based SaaS projects for clients. You will collaborate closely with the Implementation Manager and cross-functional teams to ensure projects are delivered successfully and meet client requirements. This is a hands-on role where you will gather client requirements, analyze and configure solutions, and support the overall implementation process. You'll need a solid technical background, strong attention to detail and excellent communication skills to help ensure that each client’s needs are met effectively. Collaborate with Implementation Managers to analyze client requirements and translate them into technical configuration Implement system configuration using database entities (objects), fields, views, listings, dashboards, and more Maintain organized project documentation using Confluence to track progress and ensure that all relevant information is up-to-date Use project management tools like Jira to track progress on assigned tasks Prepare data imports and a data migration plan Participate in client meetings as required, providing updates and assisting with technical support during the implementation process Ensure the smooth transition of the solution to the client, including training, to support a positive onboarding experience 2+ years of experience supporting SaaS implementation projects in a B2B environment ~ Experience working with CRM, databases and configurable SaaS products ~ Solid technical and analytical background ~ Familiarity with project management tools such as Jira and Confluence ~ A problem-solving mindset, able to troubleshoot and resolve client issues during implementation Experience in a client-facing role in a startup environment Basic knowledge of change management processes in SaaS implementations Familiarity with improving usability in software products CAD $60-75K with paid time off Fully remote work options + flexible hours Comprehensive medical, dental, and vision benefits plan Life, disability, and critical illness insurance Employee Assistance Program (EAP) Sage Recruiting is a Technical and Executive Recruitment company that partners with top-tier startups and SMBs across North America to build their Product and Engineering teams. As dedicated champions of diversity and empathetic engagement, we’re working to transform the recruitment industry into a more inclusive, transparent, and candidate-focused space.

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