Front Office Supervisor - The Wickaninnish Inn

Relais & Châteaux; Tofino; On-site; CAD 50,000; Full time

Job summary

An established industry player is seeking a dedicated Front Office Supervisor to join their team on the breathtaking West Coast. This role offers a unique opportunity to lead a world-class Front Office team while ensuring exceptional guest experiences. The ideal candidate will embody a commitment to hospitality excellence, possess strong leadership skills, and thrive in a supportive environment. You will be instrumental in fostering a culture of belonging and high service standards, while also contributing to the operational success of this renowned property. Join us to transform your career in a stunning location!

Benefits

Employment Benefits

Flexible working hours

Supportive work environment

Career development opportunities

Qualifications

• Minimum 2 years of management or supervisory experience in a high-end facility.
• Strong interpersonal, verbal, and written communication skills.

Responsibilities

• Ensure efficient and personalized guest service meeting high standards.
• Support the Front Office Manager and assist team members.
• Participate in creating and achieving the annual budget.

Skills

Exemplary guest service skills

Excellent Human Resources skills

Strong organizational skills

Creative problem-solving skills

Ability to lead a team

Education

2 years of management or supervisory experience

Tools

Maestro PMS

Microsoft Word

Squirrel

FileMaker Pro

Excel

Job description

Company Description

We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island, creating world-renowned guest experiences since 1996.

Situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together, we deliver the highest service standards in an engaging and supportive work environment.

Discover why working at the Wickaninnish Inn will transform your career and give you an opportunity to explore the Pacific Northwest. Wickaninnish Inn Careers

Job Description

Join our Front Office Team as a Front Office Supervisor, where you will have the opportunity to learn and grow in a Relais & Châteaux property, also recognized by Forbes, Michelin (Two Keys), AAA 4-Diamond, and T&L’s World's Best Hotel.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued. We are passionate about providing a supportive environment for our team, delivering excellence to our guests, achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

As a Front Office Supervisor, you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Châteaux, AAA 4 & 5 Diamond, and Forbes Standards.
• Support and assist the Front Office Manager, being responsible and accountable for the actions of all Front Office Team Members. Work as a “hands-on” supervisor to help the team meet or exceed guest expectations.
• Be the contact person for all guests or team members requiring immediate assistance, and follow up on guest concerns as necessary.
• Participate in all Human Resources functions within the Front Office Department, as directed by the Front Office Manager.
• Contribute to creating a positive learning and development environment for Front Office Team Members.
• Assist in creating, implementing, monitoring, and continually improving systems to organize and control the flow of guests, team members, and supplies through the Front Office.
• Participate in creating and achieving the annual budget for the Front Office Department, as directed by the Front Office Manager.
• Ensure the overall cleanliness and physical condition of the Front Office departmental and storage areas.
• Assist with administrative responsibilities necessary for the smooth operation of the Front Office.

Qualifications

Our ideal candidate will embody the West Coast culture, committed to hospitality and excellence, and will have:

• A willingness to learn in a team environment while striving to exceed Relais & Châteaux, AAA 4 & 5 Diamond, and Forbes Standards.
• The desire to assist and lead by example as a proactive member of the Front Office Leadership Team.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• The ability and desire to lead a world-class Front Office team.
• Excellent Human Resources skills.
• Minimum 2 years of management or supervisory experience in the Front Office of a high-end full-service facility.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills.
• Knowledge of standard operating financial statements, budgeting, scheduling, and effective cost management.
• Working knowledge of Maestro, PMS, Microsoft Word, Squirrel, FileMaker Pro, Excel.
• Flexibility and enthusiasm to work evenings, weekends, and holidays.
• A valid BC Class 5 Driver's License with at least two years of clean driving experience in your home country.
• The ability to commit to the position for at least 2 years.

Salary/Wage: $49,750.00 per year

Additional Information

A good relationship is built upon mutual and reciprocal appreciation. We value your experience and the time you bring to your work. Here are some benefits and privileges you'll have access to at the Inn: Employment Benefits

By submitting an application, you attest that the information provided is accurate. Due to high email volume, we will only respond directly if your resume and interests align with our current openings.