Senior Operations Analyst, StreetSide Developments Calgary

Qualico Canada; Calgary; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in Calgary is seeking a Senior Operations Analyst to enhance operational efficiency across departments. The ideal candidate will lead change initiatives, implement technological solutions, and improve processes. This role requires strong communication, leadership, and problem-solving skills, along with significant experience in New Home Construction.

Qualifications

• Minimum 10 years of experience in New Home Construction.
• Relevant education and certifications preferred.

Responsibilities

• Drive operational efficiencies across all departments.
• Lead large-scale change initiatives and technological enhancements.
• Research and implement process improvements and technology solutions.

Skills

Communication

Creative Thinking

Leadership

Problem Solving

Education

Information Technology Accreditation

Tools

Microsoft Office Suite

Hubspot

Autodesk

Construction Cloud

Smart Sheet

Job description

Reporting to the General Manager, Operations, as the Senior Operations Analyst, you are responsible for driving operational efficiencies across all departments at StreetSide Developments, Calgary. This role involves leading large-scale change initiatives and technological enhancements. The Senior Operations Analyst will identify technology solutions, assist with their implementation, and focus on improving overall operational efficiency.

Your day-to-day responsibilities will include:

1. Understanding all operational functions with an emphasis on refining processes for efficiency.
2. Reviewing existing procedures to identify ways to increase productivity.
3. Proposing new ideas, techniques, and opportunities to enhance effectiveness and performance across departments.
4. Researching, presenting, and implementing process improvements, technological advancements, and suitable software platforms.
5. Providing leadership and expertise in CRM support (e.g., New Star and Hubspot).
6. Applying best practices in change management and project management to implement improvements.
7. Training personnel on optimal tool usage through a structured implementation strategy.

As our ideal candidate, you are…

• An effective communicator, able to clearly express ideas both verbally and in writing.
• A creative thinker, always seeking new ideas and techniques to improve performance.
• A leader, capable of developing and mentoring others.
• A problem solver, comfortable thinking outside the box.
• Possessing relevant education and certifications, with accreditation in information technology preferred.
• Having a minimum of 10 years of experience in New Home Construction.
• Experienced in using and managing CRM systems.
• Holding a valid driver’s license and having access to a reliable vehicle.
• Willing to undergo a criminal record check.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams, SharePoint, PowerPoint).
• Experienced with various software and industry platforms such as Hubspot, Autodesk, Construction Cloud, Smart Sheet, or similar.

What We Value

• Building trusting and successful relationships.
• Setting clear, measurable, and achievable goals.
• Collaborating openly and respectfully with team members.
• Taking responsibility for decisions and their outcomes.
• Maintaining current technical skills.

Work Conditions

The role is primarily based in an office during regular hours. Occasional travel to job sites and overtime may be required.