Head of Product, Banking (Community Trust Company)

Questrade Financial Group; Golden Horseshoe; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

A leading financial institution is seeking a Head of Product to define and drive the product vision and strategy for their Trust Company and future bank entity. This role involves leading a team and collaborating across departments to create exceptional digital banking experiences while ensuring compliance and operational efficiency.

Benefits

Health & wellbeing resources

Paid vacation, personal, and sick days

Competitive compensation and benefits packages

Career growth and development opportunities

Opportunities to contribute to community causes

Qualifications

• 15+ years of Canadian Fin-Tech experience in digital product management.
• Experience in banking, cards, and payments.

Responsibilities

• Define and drive product vision, strategy, and roadmap.
• Oversee financial performance of product portfolios.
• Ensure delivery of a seamless customer experience.

Skills

Leadership

Communication

Strategic Thinking

Job description

Head of Product, Banking (Community Trust Company)

Join to apply for the Head of Product, Banking (Community Trust Company) role at Questrade Financial Group .

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services, and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are a forward-thinking financial institution. At QFG, you will be part of a collaborative team that cares deeply about our mission and each other. Our environment fosters continuous growth, diversity, and inclusion, with a hybrid working model that encourages creativity and curiosity. If you share a vision of infinite possibility, come shape your future with us.

What’s in it for you?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

Role Overview

As the Head of Product, you will define and drive the product vision, strategy, and roadmap for QFG's Trust Company and future bank entity (QuestBank). You will lead a team of Product Leads, collaborate with engineering, design, marketing, and operations to create exceptional digital banking experiences, and shape the future of banking and organizational growth.

You will be the senior leader and expert on banking products, staying informed of regulatory changes and global best practices. You will leverage customer insights to iterate on digital products, define business hypotheses, and measure success through KPIs. This role includes accountability for the strategy, product lifecycle, and delivery within budget and timelines. Additionally, you will oversee the Enterprise Money Movement strategy, including partnerships with vendors like Interac.

Key Responsibilities

• Strategic Planning and Leadership : Understand customer needs, foster innovation, and align product development with business strategies.
• P&L Management : Oversee financial performance of product portfolios.
• Customer and Market Insights : Analyze and report on enterprise money movement and regulatory compliance.
• Cross-functional Leadership : Coordinate initiatives across teams to ensure effective execution.
• Governance and Compliance : Maintain internal governance structures.
• Customer Experience : Ensure delivery of a seamless and exceeding customer expectations.
• Operational Efficiency : Optimize processes for efficiency and effectiveness.

Qualifications

• 15+ years of Canadian Fin-Tech experience in digital product management, especially in banking, cards, and payments.
• Deep knowledge of banking, mortgages, unsecured lending, and credit card industries; OSFI regulated environment experience preferred.
• Exceptional communication skills, leadership, and ability to motivate teams.
• Strong financial acumen, strategic thinking, and experience in P&L management.
• Technical expertise to challenge and guide product development.
• Ability to adapt to changing priorities and work in an Agile environment.

Join Us

If you’re ready to shape the future of fintech and meet the qualifications above, click below to apply! We are committed to fostering a diverse, inclusive, and accessible work environment where your skills and experiences are valued and supported.

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