Information Technology (IT) Support Technician

Job Details

Location: Mississauga, ON L4W 5J1
Workplace Information: On site
Salary: $34.10 hourly / 30 to 44 hours per week
Terms of Employment: Term or contract, Full time (Day, Flexible Hours, Morning, Weekend)
Vacancies: 1 vacancy
Education: College/CEGEP
Experience: 7 months to less than 1 year

Work must be completed at the physical location. There is no option to work remotely.

Work Setting

Help desk
Private company, corporation or industry
Office building

Responsibilities

Tasks:

1. Give access to computer networks
2. Report on the performance of computer systems and networks
3. Respond to users experiencing difficulties with computers
4. Consult user guides, technical manuals and other documents to research and implement solutions
5. Provide advice and training to users in response to identified difficulties
6. Collect, organize and maintain a problems and solutions log for use by other technical support analysts
7. Participate in the redesign of applications and other software
8. Supervise other technical support workers in this group
9. Provide business systems, network and Internet support to users in response to identified difficulties
10. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
11. Perform web-server backup and recovery operations
12. Provide customer service
13. Manage incidents

Experience and Specialization

Computer and Technology Knowledge:

• iOS
• MAC
• Networking software
• Networking hardware
• Internet
• Servers
• SQL

Additional Information

Security and Safety: Criminal record check

Transportation/Travel Information: Own transportation; Public transportation is available

Work Conditions and Physical Capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Handling heavy loads
Physically demanding
Manual dexterity
Attention to detail
Ability to distinguish between colours
Sitting
Combination of sitting, standing, walking
Bending, crouching, kneeling

Personal Suitability

Accurate; Client focus; Efficient interpersonal skills; Excellent oral communication; Excellent written communication; Initiative; Judgement; Organized; Team player; Ability to multitask; Time management; Honesty

Who Can Apply to This Job?

Only apply to this job if:

• You are a Canadian citizen, a permanent or a temporary resident of Canada.
• You have a valid Canadian work permit.
• If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

How to Apply

Include this reference number in your application: 2501-ITST

How-to-Apply Instructions: Here is what you must include in your application:

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