Generosity Services Assist. Receptionist

BC SPCA; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

The BC SPCA is seeking a Generosity Services Assist. Receptionist for a temporary full-time position. This role involves processing donations, responding to donor inquiries, and maintaining donor data accuracy. Ideal candidates will have post-secondary education and experience in transaction processing, with strong communication skills and a commitment to the organization's mission.

Qualifications

• 2-3 years of work experience or equivalent combination acceptable to the employer.
• Experience with high volumes of transaction processing and handling confidential materials.
• Exceptional written, oral, and persuasive communication skills.

Responsibilities

• Responsible for day-to-day donation processing and donor support.
• Responding to calls and emails from donors and the public.
• Maintain accuracy of donor data and produce charitable receipts.

Skills

Data Entry

Customer Service

Communication

Analytical Thinking

Collaboration

Education

Post-secondary education

Tools

Raiser’s Edge

Microsoft Office Suite

Job description

Generosity Services Assist. Receptionist

STATUS : Temporary for 6 months; Full-Time

SHIFT : 35 hours per week

CLASSIFICATION : Exempt

We welcome diversity, value differences, and foster inclusion in our employment practices. Find out more about our commitment to diversity and inclusion on our website. We invite applications from all qualified individuals who are philosophically aligned with our mission and principles.

The BC SPCA is a dynamic organization with facilities and services across the province of BC. Join an expanding team during an exciting time of change in an organization that makes a difference! Please read below for additional details and let us know if you have the skills and experience we are looking for by submitting your application.

About the Position :

Reporting to the Supervisor, Generosity Services, the Generosity Services Assist. Receptionist is responsible for the day-to-day donation processing, fulfillment, and support for our donors. This includes coordinating and executing scheduled monthly transaction processing as part of the Generosity Services team.

Some specific duties :

• Responding to calls and emails from donors and the public.
• Assist Branch staff with donation and receipt-related questions.
• Participate in sorting and distributing incoming donations, ensuring security and integrity of payment and donor information.
• Fulfill requests, including updates, promptly in accordance with excellent customer service.
• Process various types of donations using Raiser’s Edge, including direct mail, special events, monthly donations, tributes, major donations, among others.
• Produce and ensure the accuracy of charitable receipts using Raiser’s Edge, Receipter Pro, and Word, preparing them for mailing.
• Maintain the accuracy of donor biographical, contact, and financial data through regular updates and performing scheduled data integrity and audit checks.
• Contribute to the development and maintenance of procedures to reflect duties accurately.
• Participate in team meetings and suggest ideas for improving departmental functions.
• Other duties as required.

Qualifications you need to have :

• Post-secondary education plus 2-3 years of work experience; or an equivalent combination acceptable to the employer.
• Experience with :
• High volumes of transaction processing with quick and accurate data entry.
• Handling confidential materials.
• Knowledge of at least one CRM; prior experience with Raiser’s Edge 7 and NXT preferred. Experience with Luminate Online, Shelter Buddy, and Shopify is an asset.
• Proficient with Microsoft Office Suite.
• Exceptional written, oral, and persuasive communication skills, with the ability to relate respectfully to a diverse audience.
• Strengths include collaboration, prioritization, analytical thinking, attention to detail, and the ability to work independently after receiving general instruction or training.
• Comfortable with and able to be around animals.
• Alignment with the mission, vision, and guiding principles of the BC SPCA.