Sr. Technical Program Manager, OnRoad Transporter Experience

Amazon; Toronto; On-site; CAD 90,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Senior Technical Program Manager, where you will lead innovative projects in Last Mile Delivery. This role involves managing large-scale programs that enhance delivery technology and processes, ensuring customer satisfaction through efficient service. Collaborate with cross-functional teams and leverage your analytical skills to drive results in a dynamic environment. If you thrive in fast-paced settings and are passionate about technology and customer experience, this opportunity is perfect for you.

Qualifications

• 5+ years of technical product or program management experience.
• Experience managing programs across cross-functional teams.

Responsibilities

• Manage large, cross-functional programs supporting Last Mile delivery.
• Lead large-scale re-architecture of technology stack across teams.

Skills

Technical Program Management

Project Management

Cross-Functional Collaboration

Analytical Skills

Software Development

Job description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile space.

What we do:

In Last Mile Delivery Experience team, we provide the technology and experiences to help our drivers deliver any service from Amazon, including ultra-fast Prime Now, Restaurant, Whole Foods, Lockers, and Amazon Key deliveries. The Last Mile Delivery Experience is powered by a mobile app, which is available on iOS and Android and works in concert with our advanced logistics systems and technology enabling drivers to onboard, schedule delivery times in advance or on demand, guide them through their pickups and deliveries with in-app mapping and navigation, and more. Come join the team and help us make history!

About the role:

Our team is seeking Sr. Technical Program Managers to manage large, cross functional programs and projects that support Last Mile delivery. In this role you will be responsible for delivering large projects end-to-end that span multiple technology and operational teams. These projects will include initiatives such as rolling out new technology to new geographies as we expand, creating new technology to support new businesses and use cases, and otherwise building great technology platforms that can scale to Amazon's size and global market places.
In this role, you will lead large-scale re-architecture of our technology stack across multiple systems and teams. You will lead and coordinate design/implementation efforts, coordinating across multiple teams to develop optimal solutions. You will be expected to make appropriate tradeoffs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams.

The ideal candidate:
This role is inherently cross-functional-this leader will work closely with engineering, project management, design, operations, finance, legal, business development, customer service, and executive teams to bring products to market, develop and grow business opportunities, and enhance our existing products and features. A successful candidate will be highly analytical, resourceful, customer-focused, team oriented, and will have an ability to work independently under time constraints to meet deadlines. The leader will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. As a Sr. TPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.

BASIC QUALIFICATIONS

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.