Hearing Care Coordinator (Part-time)

Beltone; Fort McMurray; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading company in hearing health care is seeking a Hearing Care Coordinator to provide exceptional service and support to customers. This role involves managing appointments, sales, and customer interactions while ensuring a smooth operation in the clinic. Ideal candidates will be organized, self-motivated, and possess strong communication skills. Join a dedicated team committed to enhancing the lives of those with hearing loss.

Qualifications

• 2 years of office experience preferred.
• 2 years of sales and customer service experience preferred.

Responsibilities

• Greet customers and manage incoming calls.
• Schedule appointments and perform administrative duties.
• Develop lead generation activities through community outreach.

Skills

Communication

Organization

Multitasking

Education

High School diploma or equivalent

Tools

MS Office

Job description

As a Hearing Care Coordinator, your primary responsibility is to provide extraordinary concierge level service to our customers. In this position, you will be the “face” of the practice and the crucial liaison between our customers and the Hearing Care Professionals. You will contribute to the business success of Beltone through effective customer service, interpersonal communication, efficient time management, accurate cash management reporting, and achieving sales and marketing goals.

About Beltone Canada

Founded in 1940, Beltone Canada is a key division and brand of the GN Group, one of the world’s largest manufacturers and leading providers of hearing aids. We develop, manufacture, and market elite hearing solutions for various levels of hearing loss. Sold in over 40 countries, we are a global leader in hearing health care and one of the most trusted brands for quality and care.

Job Duties and Responsibilities :

1. Greet customers upon entry
2. Answer and make phone calls for various purposes
3. Confirm and schedule appointments for the assigned office and out-of-town clinics
4. Manage incoming calls, deliver and return messages
5. Utilize True Block scheduling to maximize test opportunities
6. Order and sell products
7. Perform general office and administrative duties such as pulling customer charts, stocking supplies, invoicing, data entry, preparing clinic schedules, receiving repairs, processing mail and payments, and mailing supplies and hearing aids
8. Follow up with customers and leads
9. Process clinic forms related to customer care, financials, and insurance
10. Develop and execute lead generation activities through community outreach and networking
11. Manage customer database and call lists
12. Submit and follow up on insurance claims
13. Manage accounts receivable and payable
14. Handle cash management, including deposits and sales reconciliation
15. Make sales calls to generate business
16. Assist Hearing Care Professionals as needed
17. Maintain a clean work environment through various cleaning duties
18. Follow all Beltone policies and procedures
19. Perform other duties as assigned

Desired Qualifications :

• High School diploma or equivalent
• Preferred: 2 years of office experience
• Preferred: 2 years of sales and customer service experience
• Well-organized with the ability to multitask effectively
• Effective communication skills in English, both verbal and written
• Proficiency in MS Office and good computer skills
• Ability to sit at a desk for 70%-90% of the workday
• Self-motivated and highly organized