Information Technology Specialist

Kativik Regional Government; Salluit (Village); On-site; CAD 52,000 - 90,000; Full time

Job summary

An established industry player is looking for a dynamic Information Technology Specialist to join their team in a permanent, full-time role. This position involves providing essential technical support to users, managing IT assets, and ensuring compliance with IT standards. The ideal candidate will have a strong customer service orientation and proficiency in various operating systems and networking technologies. With attractive benefits such as a cost of living differential and generous vacation time, this is an excellent opportunity for anyone looking to make a meaningful impact in the IT field while enjoying a supportive work environment in a culturally rich region.

Benefits

Cost of living differential

Food allowance

Annual leave trips

Simplified Pension Plan

Group insurance

Vacation: 20 days/year

Statutory holidays: 20 days

Qualifications

• 1+ years of customer-oriented IT support experience.
• Proficiency in Windows, Mac, and networking technologies.
• Microsoft certification is an asset.

Responsibilities

• Provide timely IT support to users requiring assistance.
• Maintain and administer IT assets like computers and printers.
• Manage user accounts and create support documentation.

Skills

IT Support

Customer Service

Windows OS

Mac OS

Networking (DHCP/DNS, TCP/IP)

Microsoft Active Directory

MS Exchange

VPN Technologies

Wireless Technologies

Technical Documentation

Education

College diploma in computer technology

Relevant work experience

Tools

Windows Server

Microsoft Office

Active Directory

Job description

The Kativik Regional Government (KRG), a supra-municipal body with jurisdiction over the territory north of the 55th parallel, is seeking a self-motivated and dynamic individual to join as an Information Technology Specialist (PERMANENT, FULL-time position).

Under the supervision of the Assistant-Director of the Information Technology section, the responsibilities include:

1. Providing timely support to users requiring technical assistance with computers and related devices;
2. Ensuring prompt response times for IT support;
3. Maintaining and respecting KRG's IT standards across the IT infrastructure;
4. Maintaining and administering IT assets such as computers, printers, copiers, fax, and phone systems;
5. Providing first-level technical support to KRG employees;
6. Managing user accounts (creation, deletion, modification, passwords);
7. Maintaining hardware/software standards and inventories;
8. Creating and updating support documentation;
9. Assisting other departments with technical duties as needed;
10. Performing any related tasks as assigned by the Assistant-Director.

Qualifications:

• College diploma in computer technology or equivalent relevant work experience;
• At least one (1) year of customer-oriented IT support experience;
• Microsoft certification is an asset;
• Good knowledge of Windows, Mac, Windows Server, DHCP/DNS, TCP/IP;
• Familiarity with Microsoft Active Directory, MS Exchange, LAN/WAN support, VPN, and wireless technologies;
• Customer-service-oriented personality (friendly, outgoing, patient);
• Good communication skills, self-starter, reliable attendance;
• Proficiency in at least two of the following languages: Inuktitut, English, French.

Place of employment: Kuujjuaq, Quebec

Salary: Min. $52,481 – Max. $89,256 annually

Benefits include:

• Cost of living differential: minimum $8,500/year;
• Food allowance: minimum $4,216/year;
• Annual leave trips: up to 3 per person;
• Simplified Pension Plan: 6.25% employer, 4% employee;
• Group insurance;
• Vacation: 20 days/year;
• Statutory holidays: 20 days, including 10 during Christmas holidays.