Applications Analyst

St. Joseph's Healthcare Hamilton; Southwestern Ontario; Hybrid; Full time

Job summary

St. Joseph's Healthcare Hamilton is looking for an Applications Analyst to join their team. This role involves supporting and implementing software for the Joseph Brant Hospital, with a focus on enhancing healthcare delivery through technology. The ideal candidate will possess relevant experience and a Bachelor's degree in a related field, contributing to a vital digital transformation project.

Qualifications

• 3-5 years of experience supporting packaged software and custom applications.
• Experience in a healthcare environment preferred.
• Previous Epic EMR certifications preferred.

Responsibilities

• Coordinate issue resolution for department-specific applications.
• Support IT and hospital project initiatives.
• Develop and maintain technical documentation for applications.

Skills

Technical expertise

Communication skills

Analytical skills

Problem-solving

Team collaboration

Education

Bachelor's degree in Computer Science or Engineering or Business

Tools

Microsoft SQL Reporting Services

Crystal Reports

Microsoft SQL Server

Oracle

MySQL

Job description

Position Details

Posting #: 31106

Department: Joseph Brant Hospital Epic Connect

Employee Type: Temporary, Full Time

If Temporary, Number of Weeks: 70 weeks

Union: Non-Union

Openings Remaining: 4

Schedule

Work Days: Monday to Friday, Weekends

Time of Day: Days, Evenings, On-Call

Shift: 7.5 hour

Shift Start: Hours are subject to change based on operational requirements.

This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown), Hybrid - On-site/Remote

Application Dates

Opening Date: 23/05/2025

Closing Date: 06/06/2025 Applications must be received online by 12:00 midnight on the Closing Date

Position Description

Position Summary

Reporting to the Manager, Business Applications and Integrations, the Applications Analyst performs a variety of duties related to the implementation, development, and day-to-day support of "department specific" packaged software and custom computer applications. This includes responsibility for the efficient design, scripting, testing and maintenance of moderately complex "department specific" applications and liaison with end users to analyze requirements, identify and investigate potential solutions, assess feasibility of solutions considering available technology, budget and end user requirements and recommend solutions. The Application Analyst will learn and support a variety of applications across multiple computer platforms, make recommendations for future enhancements and investigate/correct problems to optimize application use and improve business processes. The Application Analyst will work with users to understand data access/report requests and document to develop queries and reports and will serve as a liaison between user departments & Information Technology professionals to support and implement changes.

Project Description

St. Joseph’s Healthcare Hamilton (SJHH) and Joseph Brant Hospital (JBH) are embarking on an exciting digital transformation project to implement Epic’s health information system (HIS) at JBH.

In this partnership, JBH will adopt SJHH’s version of Epic’s health information system (HIS), which is branded Dovetale. Both organizations will support the shared instance of Dovetale following the project’s implementation. The project goals are to enable safer patient care, empower healthcare providers and staff, make care more efficient, and improve the overall patient experience at JBH.

Travel Requirements

The successful candidate will be part of an Integrated Team that will work closely with subject matter experts and leadership at JBH, SJHH, and Epic to carry out the implementation and would be active participants in joint and local committees. While remote work is supported, you will be required to travel to SJHH and JBH locations regularly to complete project activities. For successful candidates hired without Epic certification, you must hold valid travel documentation as you will be expected to travel to the United States to complete your certification requirements in September to October and/or whenever required.

Qualifications

• Bachelor’s degree in Computer Science or Engineering or Business, or relevant clinical field.
• Three to five years recent related experience supporting packaged software and custom developed applications (preferably in a healthcare environment).
• Demonstrated skill with report writing tools (i.e., Crystal Reports, Microsoft SQL Reporting Services).
• Demonstrated ability to work in multi-functional teams.
• Demonstrated ability to work independently and complete and deliver work assignments on time.
• Demonstrated effective verbal and written communication skills.
• Demonstrated skill in business process reengineering and process flow/mapping.
• Demonstrated experience working with a relational database system (i.e. Microsoft SQL Server, Oracle, MySQL).
• Previous experience in supporting Finance, Payroll, Procurement systems is preferred.
• Previous Epic EMR certifications (Security and Access, Data Courier, Bridges or other applications) are preferred.
  
  

Responsibilities

• Primary contact and coordination point for issue resolution in relation to the supported "department specific" applications; responsible for engaging with the application vendors for support, upgrades, and escalation issues.
• Participate as a co-chair of selected Application Support teams for select applications, consisting of end users, members from the Clinical Informatics and Information Services teams and vendors.
• Support various Information Technology and Hospital project initiatives; provides data and configuration changes, system testing, prepares documentation of change specifications and participates in go-live support.
• Creates and maintains documentation on "department specific" applications and troubleshoots application issues, including changes in scripting, the creation of functional design documents and other relevant documents for end users.
• Reviews and discusses business problems with end users, developing flow charts and functional specifications to translate business requirements into technical requirements.
• Performs "end user" data review and analysis to develop new and improve existing medium-complexity reports.
• Provides technical guidance for evaluation of software applications primarily departmental.
• Analyzes and reviews enhancements for compatibility, adherence to operating guidelines and performs integration testing.
• Analyzes system capacity and modifies procedures to solve interface problems with applications ensuring that applications and information systems offer the highest possible reliability and performance.
• Provides technical expertise and assistance in re-configuring, testing and developing, installing, tuning, upgrading and maintaining "department specific" applications.
• Prepares and presents status reports and ad hoc reports, creates test plans, analyses test cases, identifies issues and escalates them to appropriate teams and assists management in the interpretation of available information.
  
  

HOURS OF WORK

Monday-Friday, days. May include evenings, weekends and on-call as required.

Rate Of Pay

$43.4365 (min) - $50.3509 (max)

Please Note: Expected start date for position will be September 2025.

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.