Night Auditor05 / 7 / 2025

Coury Hospitality; Saskatchewan; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a Night Auditor to enhance the guest experience. This role involves managing guest registrations, providing information about hotel services, and ensuring the highest level of customer satisfaction during night shifts. Ideal candidates will possess strong customer service skills and the ability to work under pressure.

Qualifications

• Customer service experience required.
• Ability to work night shifts 11 PM to 7 AM.
• Professional appearance and mannerism.

Responsibilities

• Provide quality guest service and manage the registration process.
• Handle guest inquiries and provide accurate information.
• Run end-of-day reports and ensure guest security.

Skills

Customer Service

Communication

Multi-tasking

Problem Solving

Job description

This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check-out process.

Promotes hotel services and amenities and provides helpful information.

RESPONSIBILITIES :

• Providing quality guest service to all of our guests and visitors.
• Perform all duties toward the goal of maximizing guest service.
• Greet guests who have made advance reservations register them in an efficient and friendly manner.
• Greet visitors who are looking for accommodations and attempt to meet their needs.
• Acquaint guests with services available in the area.
• Accurately following accounting procedures.
• Answers external and internal telephone calls taking and delivering messages as needed.
• Acts as the reservation attendant.
• Answer questions and give out accurate, helpful information.
• Run various end of day reports and reconcile information from various systems.
• Adhere to all department and Company policies and procedures.
• Ensure guest security by the proper handling of guest keys.
• Properly handle lost and found items.
• In the event of inclement weather, will be required to remain on sight and on duty until replaced.

Perform other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES :

• Able to be alert and function during night shift 11 PM to 7 AM.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
• Ability to deal with guests when they are angry or upset.
• Professional appearance and mannerism.
• Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
• Previous cashier experience / Basic accounting skills.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of hotel facilities and features.
• Ability to attend to more than one task at a time.
• Ability to maintain excellent attendance and punctuality.

EXPERIENCE :

• Customer Service experience required.
• Night Auditor / hotel experience preferred

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