IT Operations Analyst L3

Natural Factors; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global financial institution is seeking an Application Support Specialist to ensure system availability and provide technical support. The role requires 3-5 years of experience in application support, particularly in the insurance domain, and familiarity with ITIL processes and various ITSM tools. Candidates should possess strong technical skills in web applications and databases, and be comfortable with on-call rotations.

Benefits

Salary

Variable Pay

Benefits

Retirement Plans

Paid Time Off

Development Programs

Qualifications

• 3-5 years of application support experience preferred, insurance domain is a plus.
• Experience with ITIL processes and ITSM tools.

Responsibilities

• Provide technical support and troubleshoot incidents.
• Ensure system availability and support deployments.

Skills

Application Support

ITIL Processes

Technical Skills

Unix / Linux

SQL

Mobile Support

Education

Undergraduate degree

Technical Certificate

Tools

ServiceNow

Remedy

Jira

Dynatrace

Datadog

Sumologic

Job description

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies allow colleagues to progress through the salary range over time. The actual offer may vary based on skills, experience, knowledge, location, and organizational needs. Candidates are encouraged to discuss compensation with recruiters.

Job Description

• 3-5 Application Support Experience Preferred (Insurance domain is a plus)
• Experience with Application Support and ITIL Processes (change, incident, problem management)
• Experience with ITSM Tools (ServiceNow, Remedy, Jira)
• Experience with APM tools (Dynatrace, Datadog, Sumologic)
• Technical Skills : web applications, web services, Unix / Linux, databases (SQL / Oracle), web servers
• Nice to have : mobile console and debug skills for iOS and Android (Swift / Kotlin)
• Provide technical support, troubleshoot incidents, perform root cause analysis, document procedures
• Experience with BCM / DR activities, application release deployment
• Experience in Microservices / Azure; nice to have Akamai / CDN experience
• On-Call Rotation

French

• 3-5 years of application support experience (insurance domain is a plus)
• Experience with ITIL processes, ITSM tools, APM tools
• Technical skills in web applications, Unix / Linux, databases, web servers
• Mobile support and debugging for iOS and Android
• On-Call Rotation

Key Accountabilities

Details on customer, shareholder, employee / team responsibilities, and breadth & depth of support, including ensuring system availability, supporting deployments, incident management, and continuous improvement.

Experience & Education

• Undergraduate degree or Technical Certificate
• 3-5 years relevant experience

Who We Are

TD is a leading global financial institution, committed to customer experience and community impact, with a diverse team dedicated to innovation and growth.

Our Total Rewards Package

Includes salary, variable pay, benefits, retirement plans, paid time off, and development programs.

Additional Information

Supports diverse needs, compliance with regulations, and ongoing development opportunities.

Colleague Development

Supports career growth through regular conversations, training, and mentoring.

Training & Onboarding

Provided to ensure success in the role.

Interview Process

Candidates will be contacted for interviews; communication is via email or phone.

Accommodation

We provide accommodations to support accessibility during the process.

Language Requirement (Quebec Only)

Proficiency in a language other than French required to support diverse client needs.

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