Sales Lead with Keys, UGG

BoF Careers; Ontario; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading company is seeking a Sales Lead with Keys to enhance customer experiences and drive sales. This role involves managing customer interactions, operating the cash register, and maintaining store standards. Ideal candidates will have retail experience, strong communication skills, and the ability to work in a team-oriented environment. Competitive pay and benefits are offered, with opportunities for growth.

Benefits

Competitive pay

Discounts

Growth opportunities

Qualifications

• Two years of retail experience preferred.
• Excellent verbal and written communication skills.
• Motivated team player and self-starter.

Responsibilities

• Create personalized shopping experiences that foster brand loyalty.
• Operate cash register and handle money accurately.
• Maintain a clean and organized back-stock area.

Skills

Customer Service

Communication

Teamwork

Multi-tasking

Critical Thinking

Education

High School Diploma

Tools

Microsoft Office

Job description

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission : to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Sales Leads with Keys are critical to the success of our stores. As a Sales Lead with Keys, it’s your job to create the best possible customer experience. You stay current in your knowledge of all products, promotions, and marketing initiatives to engage with our customers and respond effectively to their needs. You also communicate the UGG brand’s sustainability initiatives and social and ethical commitments while sharing your passion for our products. As a Sales Lead with Keys, you operate as part of a dynamic team and cooperate to achieve business goals.

Description

As a Sales Lead with Keys, you create personalized shopping experiences that foster brand loyalty. You model our Service Training Program, greet customers promptly and courteously, and ensure all customer questions are addressed before they leave. You provide exceptional service from start to finish, including explaining our return policy. You maintain a positive, cheerful attitude and promote the store and brand image in all interactions, including adhering to a dress code. You make yourself available to all customers, including those calling on the phone.

Your role extends beyond the sales floor. You operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to Visual Merchandising standards. You maintain a clean and organized back-stock and employee break area, practice safety, and respond to theft according to policy. You promote a positive work environment by recognizing team members' performance and maintaining respectfulness.

Core Competencies

• Ensure the highest level of customer service as outlined in our Service Training Program
• Prioritize and share product knowledge with customers
• Communicate effectively with customers, team members, and management
• Empower team members through communication and recognition
• Contribute to team goals and cooperate effectively
• Multi-task in a fast-paced environment
• Maintain knowledge of current trends and styles
• Respond professionally to problems
• Approach challenges with agility and critical thinking

Key Qualifications

• Two years of retail experience preferred
• High School Diploma
• Excellent verbal and written communication skills
• Motivated team player and self-starter
• Strong team-building skills
• Ability to multi-task in a fast-paced environment

Additional Requirements

• Flexible schedule and hours
• Physical ability to stand for extended periods
• Proficiency in Microsoft Office
• Valid driver’s license

Compensation and Benefits

Hourly rate : $17 - $20 in Ontario, CA. Salary in other locations varies based on skills, experience, and education. Benefits include competitive pay, discounts, perks, global contests, and growth opportunities.

Equal Opportunity Employment

All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.

Salary range : $16.50 - $21.50, depending on location and other factors. Specific salaries will be discussed during the hiring process.