Coordinator, Public Service

Town of Caledon; Caledon; On-site; Part time

Job summary

The Town of Caledon seeks a Coordinator, Public Service, to deliver exceptional library services. Responsibilities include managing branch operations, providing customer service, and facilitating programs. Ideal candidates possess library experience and strong communication skills. Flexible scheduling required.

Qualifications

• At least 1 year of library experience required.
• Minimum 2 years in a customer-focused setting.

Responsibilities

• Provide exemplary customer service to library patrons.
• Perform circulation functions and manage library materials.
• Act as Person in Charge at the branch when scheduled.

Skills

Customer Service

Communication

Interpersonal Skills

Education

Library Technician Diploma

Job description

Job Details

Description

The Opportunity

Duties

Reporting directly to the Branch Manager, this role is responsible for the day-to-day delivery of branch services. You will provide a variety of public services including borrower services, reference assistance, readers’ advisory, and user-support of library technologies and digital resources. You will be responsible for creating a welcoming and inclusive library environment and may act as Person in Charge at the branch. As the Coordinator, Public Service, you will perform the following duties, including but not limited to:

• Provide exemplary customer service to all patrons of Caledon Public Library in person, over the phone, or via email.
• Perform all circulation functions: check books in and out, register patrons, collect fees, place holds, etc.
• Provide Interlibrary Loan service to patrons as required.
• Commit to the provision of quality service to users, maintaining the Library’s image and ensuring that the library is profiled positively.
• Demonstrate ongoing familiarity with the Library’s collections, both print and electronic.
• Merchandise and display materials and collections to encourage patron awareness and use.
• Responsible for the general appearance of the branch, ensuring a welcoming atmosphere for all visitors.
• Facilitate programs within the branch, as directed by the relevant Manager.
• Function as Person in Charge (PIC) at the branch as scheduled: monitor staff attendance, ensure adequate staffing, oversee opening and secure closing of the branch, resolve, record, and report all incidents, issues, and emergencies.

The Ideal Candidate

We are seeking a passionate professional with a post-secondary diploma in Library Technician Diploma or an equivalent combination of education and experience. Our ideal candidate has at least one (1) year of library experience and a minimum of two (2) years in a customer-focused setting. A minimum of one (1) year of public library experience is preferred.

The ideal candidate will have demonstrated unwavering appreciation of and commitment to excellence in public library service. We seek an individual with superior interpersonal skills, the ability to work independently, and excellent verbal and written communication skills.

The successful candidate will be required to work a flexible schedule, including evenings and weekends, as needed.

This position offers an hourly rate of $36.96, with up to 24 hours scheduled per week.

Satisfactory passing of a vulnerable sector check and proof of qualifications will be required for any successful candidate(s).

The Town is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. We are an equal opportunity employer dedicated to an inclusive and barrier-free workplace. If accommodations are needed during the application process, please contact People Services at [phone] Ext. 4738.

Applications will be accepted until May 27th, 2025, 12:00 PM.