Job Description for Mental Health & Addiction Support Worker at EHN Canada
EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, committed to providing quality care for Canadians. With over 100 years of collective experience, our programs are offered across the country to support patients wherever they are. Learn more at echncanada.com.
If you are seeking a challenging and rewarding career, consider joining us!
Position Overview
The Mental Health & Addiction Support Worker (MHASW) plays a frontline role in supporting individuals with acute mental health challenges, substance use, homelessness, and complex needs. Working in a high-intensity emergency setting, the MHASW provides trauma-informed support focused on stabilization, safety, and rapid engagement. The role involves collaboration with a multidisciplinary team to respond to client needs while maintaining a safe environment.
Key Responsibilities
- Greet and triage new intakes, focusing on safety and immediate needs.
- Engage clients using trauma-informed approaches and build trust.
- Conduct Mental Health & Wellness Check-Ins as applicable.
- Provide emotional support, crisis intervention, and nonjudgmental listening.
- Respond to mental health and substance use crises, including overdose response.
- Document interactions with timely, factual notes.
- Coordinate with shelter staff to ensure smooth operations.
- Participate in shift summaries and team debriefs.
- Assist clients in accessing housing, hygiene, meals, and referrals.
- Support navigation for detox, recovery, and emergency services.
- Promote respectful interactions and intervene when necessary.
- Report safety concerns and medical needs promptly.
- Assist with light housekeeping to maintain a safe environment.
- Conduct regular client check-ins and walk-throughs.
- Support clients during discharge and coordinate next steps.
- Communicate effectively across shifts and uphold confidentiality.
- Participate in ongoing training and development.
- Perform other duties as assigned.
This position involves a mix of overnight, day, evening, and weekend shifts.
Qualifications
- Diploma or degree in Mental Health, Addictions, Community Support, Social Work, or related field, or equivalent experience.
- Knowledge of trauma-informed care practices.
- Experience working with homeless, addicted, or mentally ill populations.
- Ability to respond to crises calmly and effectively.
- Strong verbal and written communication skills.
- Valid First Aid/CPR Level C certification.
- Clear Criminal Records Check for vulnerable adults.
- Valid Class 5 Driver's License or proof of identity.
- Note: Past misuse or abuse of mood-altering chemicals within two years prior to application disqualifies for one year.
Employee Benefits
- Comprehensive benefits, including a $1,500 annual mental health allowance and $500 per paramedical service.
- 24/7 Employee Assistance Program via GreenShield Health.
- Paid time off policies, including a day off on your birthday.
- Access to fitness facilities or discounted gym memberships.
- Perks and discounts through Perkopolis.
- Support for personal and professional development.
- Relocation support within our nationwide presence.
- Defined Benefit pension with up to 4% employer contribution.
- Maternity and parental leave top-up.
- Discounts at Kids & Co. Daycare.
EHN Canada is an employment equity employer. Please contact Human Resources if accommodations are needed during the interview process.