Manager - Field Support

TELUS; Montreal; On-site; CAD 70,000 - 100,000; Full time

Job summary

TELUS is seeking a Manager - Field Support in Montreal to lead a team of Field Technicians, ensuring exceptional service delivery and community engagement. This dynamic leadership role involves operational management, fostering team development, and enhancing customer experiences while representing TELUS in community initiatives.

Qualifications

• 5+ years in telecommunications or related field service operations.
• Proven leadership in managing technical teams.
• Strong understanding of telecommunications technology and trends.

Responsibilities

• Lead and mentor technical teams, develop training programs.
• Ensure high-quality service delivery and drive customer satisfaction.
• Build relationships with community stakeholders and coordinate outreach.

Skills

Communication

Organizational skills

Analytical thinking

Crisis management

Problem-solving

Education

Project management certification

Tools

Field service management software

Job description

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Position Overview

A dynamic leadership role responsible for driving exceptional service delivery and community engagement within TELUS's field operations team. This position plays a crucial role in supporting and empowering Field Technicians while ensuring superior customer experiences.

Description

As a Manager - Field Support , you will lead and develop a team of Field Technicians, ensuring high-quality technical services, fostering community relationships, and managing operational aspects such as budgets and safety compliance. Your role involves enhancing team skills, improving service metrics, and representing TELUS in community initiatives.

Key Responsibilities

• Team Leadership & Development : Lead and mentor technical teams, develop training programs, monitor performance, and foster a culture of excellence.
• Service Excellence : Ensure high-quality service delivery, implement best practices, and drive customer satisfaction initiatives.
• Community Engagement : Build relationships with community stakeholders, coordinate outreach, and champion TELUS’s community-first approach.
• Operational Management : Oversee budgets, ensure safety compliance, and coordinate with other teams to improve service delivery.

Qualifications

Required

• 5+ years in telecommunications or related field service operations
• Proven leadership in managing technical teams
• Strong understanding of telecommunications technology and trends
• Excellent customer service and community relations skills
• Advanced problem-solving and decision-making skills

Preferred

• Experience with field service management software
• Bilingual in English and French
• Project management certification

Skills

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Analytical thinking and data-driven decision making
• Crisis management and conflict resolution skills
• Ability to thrive in a fast-paced environment

This role requires advanced English knowledge for interaction with external and internal parties and for working with English-only IT tools, given its national scope.

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Field Manager • Montreal, Montreal (administrative region), Canada