Customer Service (Branches)

City of Brampton; Toronto, Central Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

The City of Brampton is seeking a Public Service Assistant to support library operations on Sundays. The role involves clerical duties, assisting patrons, and managing circulation tasks. Candidates should possess a Secondary School Diploma and strong customer service skills. Training will be provided before the role begins in October 2025.

Benefits

Premium of $5.00 per hour for Sunday work

Qualifications

• Understanding of public service philosophy and equity principles.
• Tact, courtesy, good judgment, and ability to respond to diverse patron needs.

Responsibilities

• Carrying out circulation and call handling duties.
• Maintaining files, ordering supplies, sorting mail.
• Handling cash collections and assisting with programs.

Skills

Public Service

Clerical Duties

Customer Service

Education

Secondary School Graduation Diploma

Job description

Description complète du poste
Job Number: J0425-0288
Posting Date: May 1, 2025
Closing Date: May 23, 2025
Job Title: Public Service Assistant (Sunday)
Branch/Department: Various
Division: Various
Employment Type: Sunday
Status: Part-Time
# of Open Positions: 1
Salary: $27.54/Hour
Pay Band: PE007

S U N D A Y T E M P O R A R Y A S S I G N M E N T S

October 19, 2025 – April 26, 2026

Job Title: Public Service Assistant

Location: Various

Notes: Please note that Sunday hours and assignments are subject to change. TPL reserves the right to modify or cancel Sunday hours.

Dates of Work: Sunday Library Service will be offered from October 19, 2025, to April 26, 2026, excluding December 28, 2025, and April 5, 2026.

The successful candidate will be required to start between August 24 and October 5, 2025, for training purposes. Training hours will be scheduled at alternate locations between 1:30 pm and 5:00 pm.

Team Schedules:

• Team A: Oct 19, Nov 2, 16, 30, Dec 14, 2025; Jan 11, 25; Feb 8, 22; Mar 8, 22; Apr 19, 2026.
• Team B: Oct 26, Nov 9, 23, Dec 7, 21, 2025; Jan 4, 18; Feb 1, 15; Mar 1, 15, 29; Apr 12, 26, 2026.

Hours of Work:

• Training: August 24 – October 5, 2025, from 1:30 pm to 5:00 pm.
• Regular Sunday hours: October 19, 2025 – April 26, 2026, from 12:00 pm to 5:00 pm.

Branch Closure:

Staff assigned to branches that close during the Sunday session for State of Good Repair (SOGR) projects will have the option to either not work the affected Sundays or to work at their alternate location choice indicated on their Sunday Application Form.

Training:

Orientation is required and scheduled from August 24 – October 5, 2025. Programming training is available for those with no programming experience.

Payment:

Employees working on Sundays will receive a premium of $5.00 per hour for all hours worked.

Job Description

Job Summary:

Under the supervision of the designated supervisor, performs a range of clerical duties necessary for branch or department operations, including assisting staff and patrons, managing circulation tasks, clerical routines, cash handling, assisting with collections, and supporting library programs.

Responsibilities include:

• Carrying out circulation and call handling duties.
• Maintaining files, ordering supplies, sorting mail.
• Handling cash collections, assisting with specialized equipment, shelving, and shelf reading.
• Organizing and maintaining collections, prioritizing tasks, and assisting with programs.
• Typing reports and correspondence, handling inquiries, and working at other branches as needed.
• Performing related duties as required.

Qualifications:

• Secondary School Graduation Diploma or equivalent.
• Understanding of public service philosophy, human rights, and equity principles.
• Tact, courtesy, good judgment, and ability to respond to diverse patron needs.
• Knowledge of library collections, terminology, classification schemes, and clerical procedures.
• Accuracy, speed in keyboarding, flexibility, and ability to work independently.

The Toronto Public Library does not request sensitive personal information during recruitment. All communication will be sent via email, and accommodations are available upon request. TPL is committed to diversity, equity, and inclusion, welcoming applications from all qualified groups.